Assistant Personal Shopper Mat Leave Coverage @NET-A-PORTER

NET-A-PORTER is the ultimate luxury fashion destination for women, and they are seeking a talented Assistant Personal Shopper to join their team. The role involves providing administrative support to Personal Shoppers, managing client communications, and ensuring a high-quality service experience for customers.ResponsibilitiesProvide administrative and operational support to designated Personal ShoppersAssist with client communications and coordination to ensure a seamless service experienceMaintain and update customer profiles to support personalized product recommendationsSupport Personal Shoppers by managing client requests during holidays or absencesResolve daily order issues including returns, stock discrepancies, and delivery inquiriesProvide high-quality client service by responding to customer requests promptly and professionallyProcess orders, pre-orders, and product reservations when requiredEscalate customer complaints or potential lost sales to the Personal Shopper or manager when necessaryConduct ad-hoc stock searches and monitor availability of key productsSupport Personal Shoppers with stock requests for internal and external client appointmentsCheck stock levels and coordinate consignment deliveries for key clientsArrange product samples to be sent to the head office in Westfield when requiredAssist with creating personalized client emails featuring product images, details, and pricingHelp communicate the benefits of the Personal Shopping service to new or unengaged customersSupport follow-up communication with clients via email or phoneMaintain and update customer lists and client outreach recordsAssist with the setup, participation, and breakdown of client eventsSupport the preparation and organization of EIP fitting rooms for client appointmentsBuild strong relationships with internal teams to ensure prompt resolution of issuesSkillsPrevious experience in a retail, luxury, sales, or client service environmentStrong organizational and problem-solving skillsExcellent communication and interpersonal abilitiesA passion for luxury fashion and delivering exceptional client experiencesA flexible, positive, and proactive team playerBenefits401(k) plan that both you and the company contribute toA portal with an array of discounts on things like theme park and cinema ticketsOur famous staff discount along with exclusive staff salesMedical, Dental and Vision insuranceCommuter benefit and flexible spendingCompany OverviewNET-A-PORTER is the ultimate luxury fashion destination for women. It was founded in 2000, and is headquartered in London, London, GB, with a workforce of 1001-5000 employees. Its website is http://www.net-a-porter.com.



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