Assistant Call Center Manager
Job Details
Job Position – Assistant Call Center Manager
Company Name – Teleperformance
Key Responsibilities:
– Assist in managing the day-to-day operations of the call center.
– Supervise and support team leaders and call center agents.
– Monitor call center performance metrics such as call volume, response time, and customer satisfaction.
– Conduct regular coaching, training, and performance evaluations.
– Handle escalated customer issues to ensure timely resolution.
– Collaborate with other departments to streamline processes and enhance customer experience.
– Prepare reports and present insights to senior management.
– Ensure compliance with company policies and industry regulations.
– Participate in recruitment and onboarding of new staff.
– Support the implementation of new technologies and systems.
Qualifications:
– 6 years of experience in a call center environment, with at least 2 years in an ACCM role.
– Proficiency in Arabic and English.
– Experience in government for at least 6 months.
Email : [email protected] and mention “ACCM” in the subject line.
NB:
– Any CV without a subject will not be considered.
– Applicants should be in the UAE only.
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