Assistance Coordinator Nightshift (Remote from Illinois)
Fit right into our supportive and forward-thinking team as a Assistance Coordinator Nightshift! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Γ Γ Position Summary
This position is responsible for providing medical and non-medical assistance services to...
travelers outside his/her home as outlined in the policy guidelines. This consists primarily of fielding and managing requests via inbound phone calls and emails.
Role and Responsibilities
ΓΒ Field questions through inbound calls and emails while reviewing information across multiple systems.
ΓΒ Perform immediate after call work to document in case & claim management systems, outreach to different entities, interpret & apply insurance benefits, manually add all applicable service fees and update all parties involved.
ΓΒ Utilize critical thinking & problem solving to assist members in complex situations.
ΓΒ Excel in customer service by displaying empathy, attentiveness and eagerness to the member & situation at hand.
ΓΒ Adhere to performance & quality metrics outlined by contractual service level agreements and internal expectations.
ΓΒ Work with internal and external clients to identify and resolve client, member, and provider issues while utilizing proper escalation channels.
ΓΒ Learn about and assist with coordinating care and complex transportations to evacuate members needing a higher level of care including repatriations for medical necessity and mortal remains.
Major Challenge
This role requires agents to balance a large workload with a high volume of inbound calls & emails to provide assistance to callers in high stress and time sensitive situations (including medical emergencies) and maintain clear communication with a variety of clients. Agents will need to anticipate next steps and be proactive in finding the most suitable solution.
Qualifications
Education, Experience, and Knowledge / Skills / Abilities
ΓΒ· Minimum Education Requirements: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities
ΓΒ Basic knowledge of geography as well as a respect for a diversity of cultures, languages, and people.
ΓΒ Strong stress management skills and ability to multitask in a fast-paced environment.
ΓΒ Professional level written and oral communication skills.
ΓΒ Positive demeanor and enthusiasm to deliver service excellence.
What We Offer:
At AXA Partners US, weΓΒre appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
ΓΒ Hourly salary: $20 USD + 15% for nightshift
ΓΒ Monthly Company & Performance based discretionary Bonus.
ΓΒ Nightshift: working 4 days a week, 10 hours a day.
ΓΒ Remote Work from Illinois.
ΓΒ 20 days Annual Leave (rising to 25 days based on length of service)
ΓΒ 8 Paid Company Holidays
ΓΒ Medical, Dental, Vision and Life Insurance
ΓΒ HSA, FSA and HRA available + Employer Contribution
ΓΒ 401(k) Pension Plan & Employer match
ΓΒ Paid Parental Leave
ΓΒ Education Reimbursement
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: Remote Apply Job! For more such jobs please click here!Γ Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
This position is responsible for providing medical and non-medical assistance services to...
travelers outside his/her home as outlined in the policy guidelines. This consists primarily of fielding and managing requests via inbound phone calls and emails.
Role and Responsibilities
ΓΒ Field questions through inbound calls and emails while reviewing information across multiple systems.
ΓΒ Perform immediate after call work to document in case & claim management systems, outreach to different entities, interpret & apply insurance benefits, manually add all applicable service fees and update all parties involved.
ΓΒ Utilize critical thinking & problem solving to assist members in complex situations.
ΓΒ Excel in customer service by displaying empathy, attentiveness and eagerness to the member & situation at hand.
ΓΒ Adhere to performance & quality metrics outlined by contractual service level agreements and internal expectations.
ΓΒ Work with internal and external clients to identify and resolve client, member, and provider issues while utilizing proper escalation channels.
ΓΒ Learn about and assist with coordinating care and complex transportations to evacuate members needing a higher level of care including repatriations for medical necessity and mortal remains.
Major Challenge
This role requires agents to balance a large workload with a high volume of inbound calls & emails to provide assistance to callers in high stress and time sensitive situations (including medical emergencies) and maintain clear communication with a variety of clients. Agents will need to anticipate next steps and be proactive in finding the most suitable solution.
Qualifications
Education, Experience, and Knowledge / Skills / Abilities
ΓΒ· Minimum Education Requirements: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Knowledge, Skills, and Abilities
ΓΒ Basic knowledge of geography as well as a respect for a diversity of cultures, languages, and people.
ΓΒ Strong stress management skills and ability to multitask in a fast-paced environment.
ΓΒ Professional level written and oral communication skills.
ΓΒ Positive demeanor and enthusiasm to deliver service excellence.
What We Offer:
At AXA Partners US, weΓΒre appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
ΓΒ Hourly salary: $20 USD + 15% for nightshift
ΓΒ Monthly Company & Performance based discretionary Bonus.
ΓΒ Nightshift: working 4 days a week, 10 hours a day.
ΓΒ Remote Work from Illinois.
ΓΒ 20 days Annual Leave (rising to 25 days based on length of service)
ΓΒ 8 Paid Company Holidays
ΓΒ Medical, Dental, Vision and Life Insurance
ΓΒ HSA, FSA and HRA available + Employer Contribution
ΓΒ 401(k) Pension Plan & Employer match
ΓΒ Paid Parental Leave
ΓΒ Education Reimbursement
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Work Location: Remote Apply Job! For more such jobs please click here!Γ Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now