Artificial Intelligence Engineer
Role overview:Own end-to-end delivery of a commercial-grade, human-like AI voice calling system. You will lead cross-functional teams across AI, custom SaaS integrations, compliance, and UX to meet the product delivery requirements, with measurable results in audio quality, latency, accuracy, and user satisfaction.
Key outcomes:
Natural, branded voice experiences using neural TTS with SSML controls, multiple local voices, adaptive speech rate, and barge-in support.
Conversational intelligence tuned for Australian English with sentiment detection, tone adaptation, small talk, repair strategies, and error recovery.
Functional business flows for inbound and outbound calls, booking, CRM and case notes, knowledge retrieval, warm handover, and compliant recording with PII redaction.
System integrations across calendars, CRM, web portal, APIs with strict permissions, and telephony via SIP or cloud carriers with real-time media streaming.
Compliance and accessibility aligned to the Australian Privacy Act, consent announcements, NDB (Notifiable Data Breaches) readiness, Do Not Call, multilingual support, and clear human handoff.
Quality control with MOS monitoring, low response latency, STT accuracy reporting, sentiment dashboards, redaction verification, and fallback trigger analytics.
Responsibilities:
Own the product roadmap across voice, conversations, business features, compliance, integrations, monitoring, and UX.
Run discovery with ops and stakeholders to map intents, scripts, policies, and warm, professional escalation paths.
Shape voice quality: set TTS prosody, SSML usage, and audio hygiene (noise suppression, echo cancellation, auto-gain); test local voices and brand fit.
Lift ASR performance for Australian English; enable barge-in, small-talk handling, repair strategies, and graceful error recovery.
Ship core flows: inbound and outbound calls, bookings, CRM updates, knowledge retrieval, warm transfers, SMS and email follow-ups, and compliant recording with redaction.
Lead integrations: calendars, CRM with audit logs, web portal data, secure read-write APIs, SIP or cloud telephony, and real-time media streaming.
Set governance: Australian Privacy Act and consent announcements, NDB procedures, Do Not Call compliance, accessibility, multilingual support, and smooth human handoff.
Build and evolve monitoring around latency, STT accuracy, sentiment, redaction, and fallback triggers to drive continuous improvement.
Experience we value:
You have shipped customer-facing products and can point to your impact.
Youve worked with voice or real-time systems and are comfortable learning new tools fast.
Familiar with at least some of the following: TTS, SSML, ASR, barge-in, sentiment or conversation analytics.
Exposure to telephony or Realtime media such as SIP, Twilio, Amazon Connect, or WebRTC.
Comfortable designing APIs and secure data flows across systems like calendars, CRMs, web portals, and knowledge bases, with good logging and privacy practices.
You collaborate well with engineers, designers, and ops, and you use data to guide decisions.
Nice-to-have:
Experience improving audio quality, latency, or reliability at scale.
Worked on redaction, compliance, or audit requirements.
Familiarity with real-time streaming pipelines or event-driven architectures.
Experience in the NDIS, healthcare, or regulated service environments in Australia.
Voice persona design, script libraries, and cross-channel tone consistency.
Location and working model:
Fully remote
Work hours based on geographical location, must be available for periodic meetings across 2 Time zones: BST: 8AM-4PM (GMT+6) AEST: 11AM-7PM (GMT+10)
What we offer:
Competitive Renumeration
Flexible leave policies
Employee centered work culture and policies
Remote/Hybrid work arrangement
Apply Now
Key outcomes:
Natural, branded voice experiences using neural TTS with SSML controls, multiple local voices, adaptive speech rate, and barge-in support.
Conversational intelligence tuned for Australian English with sentiment detection, tone adaptation, small talk, repair strategies, and error recovery.
Functional business flows for inbound and outbound calls, booking, CRM and case notes, knowledge retrieval, warm handover, and compliant recording with PII redaction.
System integrations across calendars, CRM, web portal, APIs with strict permissions, and telephony via SIP or cloud carriers with real-time media streaming.
Compliance and accessibility aligned to the Australian Privacy Act, consent announcements, NDB (Notifiable Data Breaches) readiness, Do Not Call, multilingual support, and clear human handoff.
Quality control with MOS monitoring, low response latency, STT accuracy reporting, sentiment dashboards, redaction verification, and fallback trigger analytics.
Responsibilities:
Own the product roadmap across voice, conversations, business features, compliance, integrations, monitoring, and UX.
Run discovery with ops and stakeholders to map intents, scripts, policies, and warm, professional escalation paths.
Shape voice quality: set TTS prosody, SSML usage, and audio hygiene (noise suppression, echo cancellation, auto-gain); test local voices and brand fit.
Lift ASR performance for Australian English; enable barge-in, small-talk handling, repair strategies, and graceful error recovery.
Ship core flows: inbound and outbound calls, bookings, CRM updates, knowledge retrieval, warm transfers, SMS and email follow-ups, and compliant recording with redaction.
Lead integrations: calendars, CRM with audit logs, web portal data, secure read-write APIs, SIP or cloud telephony, and real-time media streaming.
Set governance: Australian Privacy Act and consent announcements, NDB procedures, Do Not Call compliance, accessibility, multilingual support, and smooth human handoff.
Build and evolve monitoring around latency, STT accuracy, sentiment, redaction, and fallback triggers to drive continuous improvement.
Experience we value:
You have shipped customer-facing products and can point to your impact.
Youve worked with voice or real-time systems and are comfortable learning new tools fast.
Familiar with at least some of the following: TTS, SSML, ASR, barge-in, sentiment or conversation analytics.
Exposure to telephony or Realtime media such as SIP, Twilio, Amazon Connect, or WebRTC.
Comfortable designing APIs and secure data flows across systems like calendars, CRMs, web portals, and knowledge bases, with good logging and privacy practices.
You collaborate well with engineers, designers, and ops, and you use data to guide decisions.
Nice-to-have:
Experience improving audio quality, latency, or reliability at scale.
Worked on redaction, compliance, or audit requirements.
Familiarity with real-time streaming pipelines or event-driven architectures.
Experience in the NDIS, healthcare, or regulated service environments in Australia.
Voice persona design, script libraries, and cross-channel tone consistency.
Location and working model:
Fully remote
Work hours based on geographical location, must be available for periodic meetings across 2 Time zones: BST: 8AM-4PM (GMT+6) AEST: 11AM-7PM (GMT+10)
What we offer:
Competitive Renumeration
Flexible leave policies
Employee centered work culture and policies
Remote/Hybrid work arrangement
Apply Now