Arbitration Support Specialist
Job Description:
• Investigate and resolve customer arbitration claims efficiently and effectively.
• Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
• Listen attentively to customer descriptions of issues and clarify mechanical, cosmetic, title, or general concerns.
• Verify vehicle condition data from inspection reports and confirm accuracy.
• Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction and buyer retention.
• Educate customers and OPENLANE employees on best practices and reasonable expectations regarding vehicle condition and reconditioning.
• Maintain proactive communication with customers, ensuring acceptance and quality of resolutions.
• Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
Requirements:
• Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry, demonstrating a solid understanding of the field.
• Positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork are essential requirements for this role.
• Outstanding customer service orientation with excellent communication abilities, ensuring a positive and satisfactory experience for customers.
• Proficiency in utilizing CRM software, leveraging its functionalities to effectively manage customer interactions and maintain accurate records.
Benefits:
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
Apply Now
Apply Now
• Investigate and resolve customer arbitration claims efficiently and effectively.
• Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
• Listen attentively to customer descriptions of issues and clarify mechanical, cosmetic, title, or general concerns.
• Verify vehicle condition data from inspection reports and confirm accuracy.
• Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction and buyer retention.
• Educate customers and OPENLANE employees on best practices and reasonable expectations regarding vehicle condition and reconditioning.
• Maintain proactive communication with customers, ensuring acceptance and quality of resolutions.
• Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
Requirements:
• Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry, demonstrating a solid understanding of the field.
• Positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork are essential requirements for this role.
• Outstanding customer service orientation with excellent communication abilities, ensuring a positive and satisfactory experience for customers.
• Proficiency in utilizing CRM software, leveraging its functionalities to effectively manage customer interactions and maintain accurate records.
Benefits:
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
Apply Now
Apply Now