Apply Now: Global Client Support Associate
We have an immediate opening for a dedicated Global Client Support Associate! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary. Â Â Description:
 Provide top-quality support to clients as a first touch point for Context
 Act as a brand ambassador for Context to potential clients inquiring through email
 Assist placing and adjusting or cancelling orders
 Handle payments, credits, and refunds
 Ensure relevant client information is added to orders and expert notes
 Work closely with regional Global Client Support Managers to improve client experience
 Collaborate with Global Client Support Manager to vision future tooling automations
 Support team and contractors with decision-making and escalations for client issues
 Proactively identify and escalate potential client pain points
 Cultivate a strong co-working relationship with regional Delivery teams
Requirements:
 A passion for traveling and learning about world culture, history, and art
 A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry
 Digital native or strong digital... proficiency - preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail)
 Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team
 Bachelor's degree in the liberal arts preferred
Benefits:
 A supportive, mission-oriented work environment with colleagues who care
 Unlimited access to online seminars and in-person tours
 Annual learning & wellness stipend to pursue personal and professional interests
 A competitive salary with 401K (+ match), health & dental insurance
 Tech stipend
 Flexible PTO (with no caps, encouraged minimums, and parental leave)
 A remote-first work policy
 An annual company retreat Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
 Provide top-quality support to clients as a first touch point for Context
 Act as a brand ambassador for Context to potential clients inquiring through email
 Assist placing and adjusting or cancelling orders
 Handle payments, credits, and refunds
 Ensure relevant client information is added to orders and expert notes
 Work closely with regional Global Client Support Managers to improve client experience
 Collaborate with Global Client Support Manager to vision future tooling automations
 Support team and contractors with decision-making and escalations for client issues
 Proactively identify and escalate potential client pain points
 Cultivate a strong co-working relationship with regional Delivery teams
Requirements:
 A passion for traveling and learning about world culture, history, and art
 A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry
 Digital native or strong digital... proficiency - preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail)
 Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team
 Bachelor's degree in the liberal arts preferred
Benefits:
 A supportive, mission-oriented work environment with colleagues who care
 Unlimited access to online seminars and in-person tours
 Annual learning & wellness stipend to pursue personal and professional interests
 A competitive salary with 401K (+ match), health & dental insurance
 Tech stipend
 Flexible PTO (with no caps, encouraged minimums, and parental leave)
 A remote-first work policy
 An annual company retreat Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now