Apply Now: Customer Support - Virtual Care
We have an immediate opening for a dedicated Customer Support - Virtual Care! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary. Â Â Description:
 Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers.
 Petfolk is recreating the veterinary journey from the ground up with technology and design at the very center.
 Virtual Customer Support plays an integral role in the success of the practice and is expected to champion PetfolkÂs core values while assisting the team in meeting the goals of the pet care center.
 Virtual Customer Support team members will work directly under the supervision of the Sr. Director of Virtual Support.
 The Customer Support team member must be comfortable with interacting with customers and medical teams across multiple channels including text, phone, and email.
Requirements:
 1 year Customer Service experience in Veterinary Medicine
 Ability to sit or stand for prolonged periods at a time
 Expected to have a home office or quiet space free from noise or distractions in your home
 Expected to be at a desk, ready to engage with a customer during entire shift
 Must have high speed reliable internet
 Must be willing to work weekend shifts
 Must be willing to work EST time zone
 Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX
Benefits:
 Robust benefits package
 Equity Compensation for all employees Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
 Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers.
 Petfolk is recreating the veterinary journey from the ground up with technology and design at the very center.
 Virtual Customer Support plays an integral role in the success of the practice and is expected to champion PetfolkÂs core values while assisting the team in meeting the goals of the pet care center.
 Virtual Customer Support team members will work directly under the supervision of the Sr. Director of Virtual Support.
 The Customer Support team member must be comfortable with interacting with customers and medical teams across multiple channels including text, phone, and email.
Requirements:
 1 year Customer Service experience in Veterinary Medicine
 Ability to sit or stand for prolonged periods at a time
 Expected to have a home office or quiet space free from noise or distractions in your home
 Expected to be at a desk, ready to engage with a customer during entire shift
 Must have high speed reliable internet
 Must be willing to work weekend shifts
 Must be willing to work EST time zone
 Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX
Benefits:
 Robust benefits package
 Equity Compensation for all employees Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now