Applications Analyst I or II - Shift

Southwest Power Pool (SPP) is dedicated to ensuring reliable and affordable electricity delivery. They are seeking an Applications Analyst I or II to provide support for application and usability issues, ensuring the accurate functioning of vital applications. Responsibilities Provide first-tier support for application and usability issues, applying business and technical support concepts to identify, analyze, and resolve problems Perform triage, bypass, and recovery to mitigate real-time system impacts and minimize downtime for end-user applications Facilitate effective communication and collaboration with Operations teams and IT subject matter experts to ensure seamless application support Develop and implement procedure documents while exercising good judgment in prioritizing assignments and resolving issues with minimal supervision Provide training, coaching, and guidance to other members of the FIRSTeam and IT Applications teams based on your experience Act as a liaison between SPP Departments, IT, and external vendors to ensure that user and organizational needs are met Skills Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience Level II: Two (2) years' experience of Information Technology Development/Support experience Level I: No experience required Effective written and oral communication skills Good customer service and organization skills Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systems Competent troubleshooting, problem solving, and analytical skills Effective in SQL, deciphering error and event logs, data analysis Understanding of, compliance with and enforcement of SPP Policies and Procedures This position requires duties to be performed on a 12-hour shift rotation Two (2) or more years applicable utility industry experience Benefits Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP Company Overview SPP oversees the bulk electric grid & wholesale power market in the USA on behalf of a diverse group of utilities & transmission companies. It was founded in 1941, and is headquartered in Little Rock, Arkansas, USA, with a workforce of 501-1000 employees. Its website is