Application Support Specialist

Are you a team player with strong troubleshooting skills looking to contribute to a growing organization? The Application Support Specialist is responsible for maintaining, troubleshooting, and supporting business applications to ensure optimal performance and user satisfaction. This role serves as a key liaison between our users, IT team, and software vendors to resolve technical issues and improve system functionality.About SARA PlusSARA Plus is an order entry software designed to help dealers such as AT&T and Direct TV manage their business more effectively. It is used to track inventory, place orders and provide analytical data. It provides a single interface that is streamlined to manage all customer orders. About DSIDSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Loging & Institutions, Multi Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.RequirementsHigh school diploma or equivalent (associate or bachelor’s degree preferred)Strong verbal and written communication skillsBasic technical aptitude and comfort working with software applicationsAbility to multitask while navigating multiple systemsReliable internet connection and quiet, dedicated home workspaceAvailability to work scheduled shifts, including evenings, weekends, or holidays if requiredAbility to have multiple chats going at one timeKey ResponsibilitiesProvide first‑level technical support for software applications via phone, email, and chatTroubleshoot basic to intermediate software issues and guide users through resolutions Accurately document customer interactions, issues, and solutions in the ticketing systemEscalate complex or unresolved issues to Tier 2/engineering teams following established proceduresFollow troubleshooting scripts, knowledge base articles, and standard operating proceduresEducate customers on product features, best practices, and self‑service resourcesMeet or exceed performance metrics such as quality, productivity, and customer satisfactionMaintain professionalism and empathy when handling challenging customer interactionsAdhere to data security, privacy, and compliance standards in a remote environmentExperience Demonstrated success in building strong relationships with our providersLead and develop information for weekly meetings to providers and department headsHaving experience in Telecommunications would be greatBenefitsMedical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period401k Plan with employer matching Paid vacation, personal/sick days, and bereavement timeEmployee Profit Sharing Program50% AT&T wireless discountPaid training and career development opportunities Growth opportunities within a fast-growing company

Apply Now