Application Support Specialist 1

Overview The Application Support Specialist is responsible for providing technical support to the company's internal business users on issues to line of business systems Responsibilities Respond to internal business user requests for assistance pertaining to internal business systems Advocate for the customer, provide regular and frequent communication to requestors of assigned work to ensure requestor is fully advised as to progress Troubleshoot and resolve issues utilizing the company's systems, utilities and support processes with assistance from team members Implement platform configuration changes in line of business systems to fulfill requests Test all platform configuration changes to ensure that changes meet the business need and perform as expected Compose internal documentation to reflect all request resolution activity Safeguard the security, integrity, and confidentiality of the company's internal systems and data by following company security protcols Identify software irregularities and performance issues; collaborate with team members to ensure proper escalation Basic Qualifications Bachelor’s degree or equivalent experience Experience supporting applications Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Collaboration skills, applied successfully within team Critical thinking and problem solving skills Able to thrive in a fast paced, deadline driven environment Attention to detail Ability to handle sensitive information with discretion and tact Ability to work independently and in a team environment Knowledge of principles applied in supporting applications Up to 5% travel time required Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job