Application Support Engineer/Analyst (W2, Hybrid Chicago) - SaaS
About the position Application/Business Support Engineer/Analyst. W2 only. Contract. Requirements • Experience supporting SaaS business applications (e.g., NetSuite, Salesforce, Zendesk, or similar) • Hands-on experience with user license provisioning, access administration, and workflow approvals • Strong troubleshooting skills for application issues, data entry errors, and vendor escalations • Familiarity with ticketing systems (Zendesk preferred) • Ability to communicate effectively with business users, vendors, and internal technical teams • Understanding of change control processes and production support best practices • System administration (non‑developer) within financial services or professional services environments Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)