Application Support
About the position
Responsibilities
• Drive incident and problem resolution for aligned lines of business (LOB).
• Troubleshoot production issues and coordinate with teams for remediation.
• Engage with application development teams and senior management on root cause analysis (RCA).
• Facilitate logging, monitoring, intelligent alerting, and self-healing.
• Ensure high availability, disaster recovery, and sustained resiliency.
• Monitor day-to-day issues and perform daily health checks of applications.
• Communicate problems effectively to internal and external clients and technical resources.
• Implement continuous process improvement in policies and procedures.
• Identify and implement initiatives that create efficiencies in technical processing.
• Evaluate risks and solutions before taking action.
Requirements
• Bachelor's degree in Computer Science, Computer Engineering, or related field plus 7 years of experience in the job offered or as Application Support, IT Consultant, or related occupation.
• Alternatively, a Master's degree in Computer Science, Computer Engineering, or related field plus 5 years of experience in the job offered or as Application Support, IT Consultant, or related occupation.
• Experience in Production Support and Engineering.
• Experience with Public Cloud-based applications including AWS.
• Proficient in monitoring and operating Grafana, Elastic Search, and Kibana.
• Familiarity with observability tools including Splunk and Dynatrace.
• Experience in Disaster Recovery planning and test execution.
• Experience supporting mission-critical platforms in the financial services industry.
Nice-to-haves
• Experience in Digital banking and Wealth management.
• Knowledge of application monitoring in terms of SLAs, SLIs, and SLOs.
• Experience in automation for reliability improvement.
Benefits
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
Apply Now
Apply Now
Responsibilities
• Drive incident and problem resolution for aligned lines of business (LOB).
• Troubleshoot production issues and coordinate with teams for remediation.
• Engage with application development teams and senior management on root cause analysis (RCA).
• Facilitate logging, monitoring, intelligent alerting, and self-healing.
• Ensure high availability, disaster recovery, and sustained resiliency.
• Monitor day-to-day issues and perform daily health checks of applications.
• Communicate problems effectively to internal and external clients and technical resources.
• Implement continuous process improvement in policies and procedures.
• Identify and implement initiatives that create efficiencies in technical processing.
• Evaluate risks and solutions before taking action.
Requirements
• Bachelor's degree in Computer Science, Computer Engineering, or related field plus 7 years of experience in the job offered or as Application Support, IT Consultant, or related occupation.
• Alternatively, a Master's degree in Computer Science, Computer Engineering, or related field plus 5 years of experience in the job offered or as Application Support, IT Consultant, or related occupation.
• Experience in Production Support and Engineering.
• Experience with Public Cloud-based applications including AWS.
• Proficient in monitoring and operating Grafana, Elastic Search, and Kibana.
• Familiarity with observability tools including Splunk and Dynatrace.
• Experience in Disaster Recovery planning and test execution.
• Experience supporting mission-critical platforms in the financial services industry.
Nice-to-haves
• Experience in Digital banking and Wealth management.
• Knowledge of application monitoring in terms of SLAs, SLIs, and SLOs.
• Experience in automation for reliability improvement.
Benefits
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
Apply Now
Apply Now