Application Solutions Specialist
Title: Application Solutions Specialist
Location: Remote
About iWorks:
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
iWorks is seeking a proactive and user-focused Application Solutions Specialist to serve as the primary liaison between business users, stakeholders, and technical teams within a federal government environment. This role ensures enterprise applications align with evolving user needs, facilitates system demonstrations, manages change requests, and drives continuous improvement through structured documentation and reporting.
The ideal candidate thrives at the intersection of technology, communication, and process management, bringing hands-on experience with enterprise platforms such as ServiceNow and Jira, along with experience supporting government customers in compliance-driven environments.
This is a high-visibility role requiring strong stakeholder engagement, operational awareness, and the ability to translate business requirements into actionable technical outcomes.
Salary Range: $95K – $125K – commensurate with the candidate's skills, experience, location, and qualifications.
On a day-to-day basis, you will:
Serve as the primary point of contact (POC) for application-related needs, inquiries, and enhancement requests
Conduct system demonstrations, walkthroughs, and training sessions for users and stakeholders
Translate user stories and end-user perspectives into actionable requirements and documented insights
Act as a subject matter expert (SME) on application functionality, workflows, and system capabilities
Ensure alignment between enterprise application capabilities and evolving business requirements
Manage and track change requests and user tickets through ServiceNow
Utilize Jira for backlog management, project tracking, and cross-functional coordination
Pull, analyze, and monitor operational reports to support both tactical and strategic decision-making
Develop and maintain clear documentation including process guides, user manuals, knowledge articles, and system updates
Partner closely with technical teams to ensure timely resolution of issues and successful deployment of enhancements
Support compliance requirements within federal and Department of Defense environments
Required Education/Qualifications:
Clearance: Top Secret security clearance fully adjudicated
Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent professional experience)
Hands-on experience working with ServiceNow for change management, ticketing, and workflow tracking
Proficiency in Jira for tracking development efforts, enhancements, and operational initiatives
Strong understanding of user stories, requirements gathering, and end-user experience principles
Experience supporting federal government customers, ideally within vetting or compliance-driven environments
Familiarity with fingerprinting processes and fingerprint capture systems within the Department of Defense (DoD) environment
Excellent verbal and written communication skills with the ability to translate technical concepts into clear, user-friendly language
Experience conducting system demonstrations, stakeholder briefings, or training sessions
Strong organizational, analytical, and reporting capabilities
Ability to manage multiple priorities in a fast-paced, mission-driven environment
Preferred Qualifications:
Experience serving as an Application Analyst or Systems Analyst
Familiarity with Agile or Scrum methodologies
Experience supporting DoD or other federal compliance-regulated environments
Knowledge of security clearance processes, personnel vetting systems, or biometric solutions
Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
FLSA & EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.
Apply To This Job
Location: Remote
About iWorks:
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
iWorks is seeking a proactive and user-focused Application Solutions Specialist to serve as the primary liaison between business users, stakeholders, and technical teams within a federal government environment. This role ensures enterprise applications align with evolving user needs, facilitates system demonstrations, manages change requests, and drives continuous improvement through structured documentation and reporting.
The ideal candidate thrives at the intersection of technology, communication, and process management, bringing hands-on experience with enterprise platforms such as ServiceNow and Jira, along with experience supporting government customers in compliance-driven environments.
This is a high-visibility role requiring strong stakeholder engagement, operational awareness, and the ability to translate business requirements into actionable technical outcomes.
Salary Range: $95K – $125K – commensurate with the candidate's skills, experience, location, and qualifications.
On a day-to-day basis, you will:
Serve as the primary point of contact (POC) for application-related needs, inquiries, and enhancement requests
Conduct system demonstrations, walkthroughs, and training sessions for users and stakeholders
Translate user stories and end-user perspectives into actionable requirements and documented insights
Act as a subject matter expert (SME) on application functionality, workflows, and system capabilities
Ensure alignment between enterprise application capabilities and evolving business requirements
Manage and track change requests and user tickets through ServiceNow
Utilize Jira for backlog management, project tracking, and cross-functional coordination
Pull, analyze, and monitor operational reports to support both tactical and strategic decision-making
Develop and maintain clear documentation including process guides, user manuals, knowledge articles, and system updates
Partner closely with technical teams to ensure timely resolution of issues and successful deployment of enhancements
Support compliance requirements within federal and Department of Defense environments
Required Education/Qualifications:
Clearance: Top Secret security clearance fully adjudicated
Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent professional experience)
Hands-on experience working with ServiceNow for change management, ticketing, and workflow tracking
Proficiency in Jira for tracking development efforts, enhancements, and operational initiatives
Strong understanding of user stories, requirements gathering, and end-user experience principles
Experience supporting federal government customers, ideally within vetting or compliance-driven environments
Familiarity with fingerprinting processes and fingerprint capture systems within the Department of Defense (DoD) environment
Excellent verbal and written communication skills with the ability to translate technical concepts into clear, user-friendly language
Experience conducting system demonstrations, stakeholder briefings, or training sessions
Strong organizational, analytical, and reporting capabilities
Ability to manage multiple priorities in a fast-paced, mission-driven environment
Preferred Qualifications:
Experience serving as an Application Analyst or Systems Analyst
Familiarity with Agile or Scrum methodologies
Experience supporting DoD or other federal compliance-regulated environments
Knowledge of security clearance processes, personnel vetting systems, or biometric solutions
Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
FLSA & EMPLOYMENT STATUS: FLSA EXEMPT AND FULL-TIME POSITION
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.
Apply To This Job