Application Engineer I - Tech Support

Greenheck Group is a global leader in air movement and ventilation, known for its commitment to employee growth and development. The Application Engineer provides technical support and training for product applications while collaborating with sales teams and customers to resolve complex issues and improve processes.ResponsibilitiesAid product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and applicationDevelop and communicate solutions for basic product applications under direct supervisionGather information and provide resolution to complex field problemsMay include travel for onsite supportUnderstand and interpret industry codes and standards to determine product needs and requirementsAssist with highlighting and communicating key selling points of our current products for delivery to our sales teams and customersIdentify opportunities for process improvement and work to implement where applicableBecome familiar with the competitor's products and apply this knowledge to the company's advantageOrganize and present trainings to internal and external customers both onsite and offsiteMay assist with offsite events including planning, set-up, and basic customer interactionsDevelop awareness of industry related associations and their purposeMay provide mentoring, training, indirect supervision of other team members, or may have direct reportsBasic understanding of rep network and sales channelManage basic individual projects in accordance with predetermined completion datesDocument service calls to record data on product questions and field issuesSkills4 Year / bachelor's degree in engineering or equivalent years of work experience required0-2 years of relevant work experience in engineering requiredBenefitsHealth & Family SupportFinancial SecurityLearning & DevelopmentRewards & RecognitionWellbeing & Mental HealthWork-Life BalanceFun PerksCompany OverviewGreenheck Group manufactures commercial air movement, control, and conditioning equipment. It was founded in 1947, and is headquartered in Schofield, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.greenheckgroup.com.



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