Applicant Success Manager (CST Time Zone)

About the position As an Customer Success Specialist, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements. Responsibilities • Conduct warm calls to prospective partners who have expressed interest in the program. • Manage and prioritize leads to ensure timely follow-up and engagement. • Send application materials and guide applicants through the submission process. • Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. • Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner. • Request and collect necessary documentation for vetting and onboarding. • Collaborate with internal teams to ensure applicants meet all requirements and deadlines. Requirements • 1+ year of experience with high-volume customer assistance • Experience within customer success or onboarding • Must have experience with CRM software • CANDIDATES MUST SIT IN CST TIME ZONE Benefits • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)