Applicant Call Representative

Premier Disability Services, LLC is a full-service Social Security Disability advocacy firm that assists individuals in obtaining their Social Security Disability benefits. The Applicant Call Representative will help claimants complete their applications by gathering necessary information and ensuring the application is accurate and complete while demonstrating empathy and patience during calls.ResponsibilitiesCompletes the online application for the claimantAsks a series of personal medical questionsUses several systems to complete the process. Website, internal, and order management systemsDemonstrate Empathy, Compassion, and PatienceMaintain confidentiality of sensitive informationMeet productivity and quality goalsUse of call management software to answer calls, adhere to specified schedule, and breaksSkillsPrevious experience in a call center environmentCustomer service orientated with demonstrated ability to show empathyExcellent written and verbal communication skillsMust be patient and inclined to help othersMust be detail orientedAbility to achieve high productivity and quality standardsProficient working knowledge of Windows OS, Internet, and associated softwareBILINGUAL - English/Spanish a plusBenefitsHealth insurance options such as medical, dental, and vision coverageFlexible spending accounts (FSA) for medical and dependent careShort-term and long-term disability insuranceLife and AD&D insurance401(k) retirement savings plan with a company matchPaid time off (PTO)Paid holidaysCommuter benefitsAccess to our Employee Assistance Program (EAP)Well-being coaching servicesVoluntary benefits such as home, auto and pet insuranceDiscounted legal and financial servicesCompany OverviewPremier Disability Services is a legal services company providing security disability insurance. It was founded in 2010, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 51-200 employees. Its website is http://premierdisability.com.