Apple Support College Program At Home Advisor - North Carolina State University
About the position The Apple Support College Advisor role is designed for university students who are passionate about customer service and technology. This position involves providing world-class customer support for Apple products, troubleshooting technical issues, and ensuring a positive customer experience. Advisors will engage with customers, utilizing their technical expertise and creativity to deliver tailored solutions while fostering a culture of inclusion and accountability. Responsibilities • Engage with customers to provide technical support and troubleshooting for Apple products. • Utilize documented troubleshooting flows to resolve customer issues effectively. • Listen to customer concerns and provide step-by-step solutions with patience. • Maintain a high standard of customer service and satisfaction. • Participate in ongoing training and development to enhance skills and knowledge. Requirements • Enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • A quiet home workspace with an ergonomic chair and desk. • A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps. • Availability for nine weeks of part-time paid training totaling 24 hours a week. • Ability to work 20 hours weekly post-training, with flexibility based on business needs. • Minimum typing speed of 40 WPM while conversing with customers. • Successful completion of a pre-employment assessment and background check. Nice-to-haves • Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field. • Passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. Benefits • Competitive pay • Eligibility to participate in the company stock plan • Time off • Employee discount • Resources for ongoing growth and career development Apply tot his job