Apple Support College Program At Home Advisor - California State University Sacramento

Apple Support College Program At Home Advisor - California State University SacramentoSacramento Metro Area, California, United StatesStudentsAt Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you! If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!DescriptionAs an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.Minimum QualificationsEnrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higherA quiet home workspace, ergonomic chair, deskA hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latencyAvailable for five weeks of full-time paid training on a set schedule totaling 40 hours a week: four, 8 hour shifts during the week and one 8 hour shift on SaturdaysPost training, available to work 20 weekly hours, similar to the training scheduleAble to flex up or down in weekly hours when school is not in session, based on business needsAble to meet minimum typing speed of 40 WPM while talking with customersSuccessful completion of a pre-employment assessment, background check and initial training2.7 GPAKey QualificationsPreferred QualificationsBusiness, Communications, Computer Science, Engineering or any other tech related majorPassion for customer service and ownership of the customer experience, including comprehensive issue resolutionAble to navigate difficult conversations and display resilience after challenging situationsAble to self-manage and work independently in a fast-paced, constantly changing environmentEffective time management, including ability to multitask, organize and prioritizePay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $23.00 and $27.50/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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