Apple Support College Program At Home Advisor - California State University Bakersfield
About the position
Responsibilities
• Engage with customers to provide world-class customer service and technical support for Apple products.
• Troubleshoot technical issues using documented troubleshooting flows and technical expertise.
• Listen to customer needs and tailor solutions to meet individual requirements.
• Participate in a nine-week part-time paid training program, followed by part-time work.
• Maintain a minimum typing speed of 40 WPM while communicating with customers.
Requirements
• Enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with a GPA of 2.7 or higher.
• A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements.
• Availability for part-time training and work schedule, including flexibility during school breaks.
• Successful completion of a pre-employment assessment, background check, and initial training.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or a related tech field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management and multitasking skills.
• Eagerness to learn and take on new challenges in technical troubleshooting.
Benefits
• Comprehensive medical and dental coverage.
• Retirement benefits including 401k.
• Employee stock purchase plan and stock options.
• Reimbursement for certain educational expenses, including tuition.
• Employee discounts on products and services.
Apply Now
Apply Now
Responsibilities
• Engage with customers to provide world-class customer service and technical support for Apple products.
• Troubleshoot technical issues using documented troubleshooting flows and technical expertise.
• Listen to customer needs and tailor solutions to meet individual requirements.
• Participate in a nine-week part-time paid training program, followed by part-time work.
• Maintain a minimum typing speed of 40 WPM while communicating with customers.
Requirements
• Enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with a GPA of 2.7 or higher.
• A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements.
• Availability for part-time training and work schedule, including flexibility during school breaks.
• Successful completion of a pre-employment assessment, background check, and initial training.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or a related tech field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management and multitasking skills.
• Eagerness to learn and take on new challenges in technical troubleshooting.
Benefits
• Comprehensive medical and dental coverage.
• Retirement benefits including 401k.
• Employee stock purchase plan and stock options.
• Reimbursement for certain educational expenses, including tuition.
• Employee discounts on products and services.
Apply Now
Apply Now