Analytics Lead

About MuxMux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.We are building something big together. We’d love to hear from you!About the RoleWe're seeking an exceptional Analytics Lead to shape how Mux leverages data to drive product innovation and business growth. This role is perfect for someone who excels as both a strategic thought partner and a hands-on practitioner, comfortable diving deep into analyses while also setting the vision for our data capabilities. You'll work closely with Product, Engineering, and Go-to-Market teams to translate complex data into actionable insights that shape our product roadmap and go-to-market strategy.This is specifically for someone who thrives in a hands-on capacity, whether you prefer to work as a senior individual contributor or manage a small team of 1-2 analysts, we'll structure the role to match your preferences. This is not a role for someone looking to build and manage a large organization; it's for someone who loves being close to the data and the insights.What You'll DoStrategic Product Analytics:Partner with leadership to define metrics that matter and shape product strategy through data-driven insightsLead pricing and packaging analyses to optimize revenue growth and market positioningConduct deep-dive analyses on user behavior, feature adoption, and customer journey to inform product roadmapDesign and analyze A/B tests and experiments to validate product hypothesesPresent findings and recommendations directly to executive leadershipBusiness Strategy & Growth:Identify growth opportunities through analysis of market trends, competitive landscape, and customer dataDevelop frameworks for measuring product-market fit and customer successPartner with Sales and Customer Success to create data products that enhance customer valueBuild predictive models for churn, expansion, and customer lifetime valueLead strategic initiatives that span multiple teams and drive measurable business impactTechnical Leadership & Analytics Infrastructure:Define and implement analytics best practices and data governance standardsOversee the design of data models and metrics that scale with business growthEnsure data quality and establish source-of-truth metrics across the organizationEvaluate and implement modern analytics tools and platformsBalance technical excellence with pragmatic solutions that deliver value quicklyCross-Functional Collaboration:Drive cross-functional collaboration and influence without direct authorityAct as a thought partner to Product, Engineering, and GTM leaders to embed data into decision-makingFoster a culture of curiosity, experimentation, and continuous learningWho You AreRequired Qualifications:5+ years of experience in product analytics, data science, or quantitative analysis roles2+ years leading strategic data initiatives or working in a senior IC capacityProven track record of influencing product strategy through data-driven insightsDeep expertise in product analytics, including user behavior analysis, cohort analysis, and experimentationStrong experience with pricing strategy, market analysis, or growth analyticsExperience at B2B SaaS or technology companiesExceptional ability to translate complex analyses into clear recommendations for non-technical stakeholdersAdvanced SQL skills and proficiency in Python or R for statistical analysisExperience working directly with Product and Engineering teams in a fast-paced environmentStrong presentation skills with experience presenting to senior leadershipBonus: Experience in developer tools, API-first companies, or infrastructure businessesBackground in video streaming, media, or content delivery networksKnowledge of video quality metrics (QoE, QoS) and streaming analyticsExperience building data products or customer-facing analytics featuresTrack record of successful pricing and packaging initiativesExperience with UX research and qualitative analysis methodsExperience with modern data stack (dbt, Looker/Tableau, Snowflake)What Makes You Successful:You're equally comfortable presenting to the C-suite and writing complex SQL queriesYou thrive in ambiguity and can define structure where none existsYou're passionate about using data to solve customer problems and drive business outcomesYou prefer being hands-on and close to the work rather than purely managing from aboveYou build strong relationships across functions and communicate with empathyYou balance perfectionism with pragmatism to deliver insights that drive actionIf you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role.U.S. BenefitsYou'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with office spaces in Downtown San Francisco, New York City, and London. Flexible PTO + 11 company holidaysWeekly no-meeting days + quarterly focus weeksHealthy work-life balance encouragedCompetitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)Fully funded fertility benefitsHSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)FSA availableShort-term and long-term disability insuranceGroup life insuranceTravel accident insuranceEmployee Assistance Program (EAP)Medical support concierge service401(k)Paid parental leaveInvestment in career growth through professional development stipendReimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customersLunch reimbursement programMux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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