Analytical Support Specialist

Overview: Are you a purpose-driven Analytical Support Specialist seeking to join Dreamers, Drivers, and Doers who serve the Veterans that have protected our Freedom? TISTA Science and Technology is seeking an experienced and dedicated Analytical Support Specialist to provide comprehensive analytical support to the Chief Management Office-Business Office-FPAD Billing Team. This role is pivotal in supporting the billing, invoicing, and collections of Financial Services Center (FSC) service level agreements (SLAs) and franchise agreements (FAs), via iFAMS and G-Invoicing. The incumbent will play a critical role in processing and monitoring all revenue activity, in accordance with VA Financial Policy. At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do. TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities: Conduct thorough reviews and substantive analysis of all revenue product lines supported by FSC. Develop strategies to enhance the billing team’s functions by leveraging technology to capture, report, analyze, and collect all revenue due to the FSC. Research past collections actions to determine causes for errors and mitigate future issues with timely collections. Design, evaluate, create, and analyze processes to create approximately 100 invoices monthly, for over sixty customers. Deliver monthly and year-to-date reports. Monitor and report revenue by multiple budgets - using customer agreements, product lines, cost centers, G-invoicing orders, and period of performance. Collect, research, and analyze data to produce insightful information. Develop and disseminate reports to provide actionable intelligence to management and stakeholders. Analyze and report revenue using annual business plan documents and respond on any discrepancies. Respond timely to government customer inquiries pertaining to current and prior invoices and collections. Collaborate with FSC employees and project managers to select meaningful qualitative and quantitative criteria for performance evaluation. Participate in the improvement of administrative support through the use of metrics or surveys. Independently analyze and evaluate invoicing execution against all customer agreements. Advise management on recommended courses of action when agreements are projected to exceed allocated amounts. Research, review, and monitor FSC invoicing against customer agreements, and formulate recommendations as necessary. Qualifications: Minimum 10 years of experience in supporting the billing, invoicing, and collections of Financial Services Center (FSC). Proven analytical, writing, organization, and communication skills. Ability to manage and prioritize multiple business office functions efficiently. Experience in using Access, Excel, SQL, and PowerBI to acquire data and create revenue reports and invoices. Competence in collecting and analyzing data, generating reports, and presenting statistical performance data. Prior experience working w/on iFAMS (required) Strong leadership and team management skills. Excellent problem-solving abilities. In-depth knowledge of VA operations and iFAMS Service operations, including user provisioning and customer support sustainment activities. Education: B.S. in Computer Science or Information Management. Clearance : The ability to pass a Tier 2/Modest Background Investigation. Location: Remote, USA. Pay Range: The pay for this position ranges from $93,245 to $105,395. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses. TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: