Analyst, Professional Services
Gong is a company that leverages AI to enhance revenue teams' performance. As a Business Analyst on the Professional Services team, you will manage customer programs, uncover insights, and facilitate project delivery while thriving in a dynamic, customer-facing environment. Responsibilities Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity Forecast work and allocate program resources with customer buy-in Ensure program deliverables meet the highest quality standards Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches Provide regular communications (verbal and written) to executive leadership, project teams, and customers Identify, document, and proactively mitigate program risks Ideate and develop new program deliverables that elevate the team process through measurable outcomes Contribute to practice development initiatives Skills Bachelor's degree in Business, Economics, Analytics, or a related field (or equivalent experience) Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets Exposure to or experience with project management methodologies (school, internships, or work experience) Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies A curious mindset, strong attention to detail, and a passion for solving problems with data Excellent communication, interpersonal skills, and eloquent writing skills Desire to embrace change and hypergrowth in your role, your team, your organization's strategy, and the products you support Willingness to travel Benefits We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. Company Overview Gong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Gong has a track record of offering H1B sponsorships, with 1 in 2025, 4 in 2024, 2 in 2023, 4 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.