Analyst, Onboarding Operations

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Responsibilities:KYC Screening: Conduct Know Your Customer screenings on customers, ensuring compliance with Australian KYC regulations particularly for complex cases. This involves verifying the identity of customers and assessing their risk profiles.Build Processes: Together with product teams (or on your own!), build new internal processes that will positively impact the onboarding experience for new prospects.Stakeholder Management: Communicate with customers and internal stakeholders, offering clear and concise information to guide them through the onboarding process and address their inquiries.Global Operations: Contribute to shaping and executing our global operations processes, collaborating with teams in different offices across the world.You Care about Risk Management- you have a passion for detecting AML/CTF risk and ensuring the community is protected against bad actors and you are able to share this knowledge and experience with the team.Qualities and Skills:Data-Driven: You eat data for breakfast and have a structured approach to problem-solvingBuilder. You can build processes and automations from the ground upCustomer-Centric: You truly care about providing a great customer experience, but without sacrificing riskDetails, details, details: You have a keen eye for detail, crucial for compliance and accuracy in the KYC processAML/KYC Knowledge (Bonus): While not essential, having prior knowledge or experience in Anti-Money Laundering (AML) and KYC processes can be a HUGE plusWe are looking for someone who:wants to make a meaningful impact through their worknever settles with the status quo and always seeks better solutionsis a genuine truth-seeker, able to speak up while staying humbleQualifications:Experience working with a fast growing tech startup or top-tier strategy/management consulting or equivalentExtremely strong analytical skills (spreadsheets mastery is a minimum)Strong problem solving skills essentialSelf-starter that can identify and prioritise opportunities to focus onExcellent written and verbal communication and presentation skillsTechnology, financial services and/or experience in a high growth environment is advantageousBachelor’s degree or equivalentEqual opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

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