Analyst, New Verticals - Grocery Growth & Quality Operations
About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. This team shapes the future of DoorDash Grocery. Join us in our global mission to empower and grow local economies! About the Role As we continue to scale our rapidly growing Grocery business, we’re looking to hire multiple Analysts on our Grocery team. As a member of the team, you will be the operational backbone of the Grocery team, driving the execution of high-impact growth and quality initiatives from start to finish. You will be instrumental in enabling new merchant launches, managing critical in-app experiences (like merchandising and promotions), and executing detailed audits that directly improve customer experience and long-term business metrics. This role is remote and open across geographies. You’re excited about this opportunity because you will… • Execute. Own the end-to-end execution of high-impact operational tasks, including setting up promotional campaigns, creating custom merchandising experiences, and scaling up new products. • Build. Play a critical role in launching and scaling DoorDash's next big business, ensuring the highest level of quality and performance for both new and existing grocers. • Analyze. Dive into data, building reports and performing crucial audits to identify and fix lowest level of detail issues that have a significant impact on quality metrics, growth and customer experience. • Own. Serve as the Directly Responsible Individual (DRI) for key operational workflows, such as managing updates for new merchant launches. • Collaborate and Influence. Partner with cross-functional teams, including Product, Engineering, and General Managers, to help design for tooling and automation improvements, ultimately freeing up the team for more strategic work. We’re excited about you because… • You have 2-4+ years of experience. You’ve succeeded in similar cultures that are highly operational and cross-functional. • You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad. • You're entrepreneurial. You have a bias for action and are able to build things from the ground up. • You’re analytical. You let data win arguments, and you’re comfortable working with data in spreadsheets. • You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Apply tot his job