Analyst, Case Management

Job Description: • Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care. • Inform the assigned care manager of newly identified health/safety risks or service needs • Complete care coordination activities delegated by the care manager within an established timeframe. • Inform the assigned care manager and/or associate manager of any identified quality of care issues. • Passionately support the member’s care coordination needs and drive solutions to address those needs. • Use problem-solving skills to find alternative contact information for members who are unreachable by care management. • Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health. • Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies. Requirements: • 2+ years in behavioral health, social services, or a related field relevant to the program focus • Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role. • Access to a private, dedicated workspace to fulfill job requirements effectively. • Case Management and Discharge Planning Experience (Preferred) • Managed Care Experience (Preferred) Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access