Amazon Connect Engineer
🚀 Amazon Connect Solution Engineer (65-85CAD per hour) 📍 Remote – Canada We’re partnering with a leading North American consulting organisation to hire an Amazon Connect Solution Engineer to support enterprise contact centre transformations. This is a hands-on, client-facing role where you’ll work closely with architects and developers to design, build, and deliver scalable Amazon Connect solutions. 💡 What You’ll Be Doing Configure and build Amazon Connect solutions (IVR, contact flows, routing, queues) Develop AWS Lambda functions to support contact centre workflows Design and implement integrations (API Gateway, CRM systems, data platforms) Contribute to solution design (HLDs, LLDs) and architecture discussions Support deployments, testing, and go-live activities Work with stakeholders to translate business requirements into technical solutions 🧠 What We’re Looking For 5+ years AWS cloud engineering / development experience 2+ years hands-on Amazon Connect (production environments) Strong experience with: AWS Lambda (Node.js or Python) API Gateway DynamoDB, S3, IAM, CloudWatch Experience building APIs and event-driven integrations Solid understanding of IVR, routing, and contact centre operations Comfortable in client-facing environments ⭐ Nice to Have AWS certification (Developer or Solutions Architect) Experience in financial services or public sector Terraform / CloudFormation Exposure to Amazon Connect AI features (e.g. analytics, conversational tools) Experience migrating from legacy contact centre platforms 🎯 Why This Role? Fully remote across Canada 🇨🇦 Work on enterprise-scale contact centre transformations Strong learning path into Solution Architect roles Collaborative, cloud-focused engineering environment