Airfreight Agent - 100% - LATAM

Employment Type: Full-time Location: Mexico (preferred), Argentina - (full remote) Join Our Team at MyCargoGate Group! MyCargoGate Group is a leading logistics company specializing in cross-border eCommerce, headquartered in Switzerland with subsidiaries in Germany, Spain and India. With 95% of our business dedicated to customs clearance, we are at the forefront of ensuring seamless global trade operations. We are looking for an Airfreight Agent (m/w/d) – 100% to join our Global team, this is a remote position based in Mexico or Argentina . In this position, you will be responsible for managing airfreight operations and handling customs-related tasks. If you are passionate about logistics, thrive in a fast-paced environment, and have expertise in airfreight operations and customs regulations, we’d love to hear from you! What you will do : Coordinate and oversee airfreight shipments across all company branches, managing domestic and international transport flows. Prepare and administer all required shipping documentation, including airway bills and customs papers. Liaise with all parties involved (shippers, consignees, carriers, airlines) to ensure smooth transport. Prepare necessary customs documentation and collaborate with customs authorities, ensuring compliance with all legal and international trade regulations. Update customers on shipment status, handle inquiries, and resolve complaints professionally. Monitor airfreight shipments to ensure on-time delivery, track delays, and resolve issues in the transport process. Work closely with airport handling services, warehouses, and carriers to ensure timely pick-up and delivery of shipments. Maintain customer database, document all transactions, and produce regular reports on shipment status and performance. Provide occasional evening and weekend on-call support (approximately 1 week/month) according to company policy and local labor regulations, with on-call compensation. What you will need: Completed training or education in logistics, freight forwarding, or a comparable field. Minimum 1 year experience in airfreight or international logistics is a plus. Solid knowledge of airfreight and customs regulations. Excellent communication skills in Spanish and English. Independent, structured, and detail-oriented work approach. Strong team player, able to work under pressure. Proficient in MS Office and common logistics software. Willingness to participating in week-end on-call (occasionally - approx. 1 week / month). What we offer: An opportunity to contribute to a fast-growing and innovative logistics company, where your work has a direct and visible impact. Flexible work arrangements, including remote work options. A role with ownership and responsibility within your scope, offering learning opportunities and professional development as the company grows. A collaborative and forward-thinking work environment that values initiative, encourages new ideas, and supports continuous learning. We look forward to receiving your application.