Airbnb Manager – Guest Communication, Listing Optimization, Property Maintenance

We’re looking for a dedicated Airbnb Manager to take charge of our vacation rental operations. In this role, you’ll handle guest communications, optimize property listings, coordinate maintenance, and manage administrative tasks. Familiarity with third-party tools for bookings, calendar management, and revenue optimization is highly desired.Responsibilities:• Guest Communication• Serve as the primary point of contact for guest inquiries and booking issues.• Handle post-stay follow-ups to ensure a smooth guest experience.• Listing Optimization• Manage and refine property listings on multiple platforms.• Use SEO best practices and booking tools to boost visibility and drive occupancy.• Property Maintenance Coordination• Oversee routine upkeep and cleaning schedules.• Coordinate with maintenance teams and third-party vendors.• Conduct periodic inspections to maintain quality standards and ensure compliance with local regulations.• Tool & Process Management• Utilize standard tools (such as Guesty, Beyond Pricing, AirDNA) to streamline operations.• Develop and maintain processes to improve efficiency and guest satisfaction.• Reservation & Revenue Management• Monitor reservations and optimize pricing strategies to maximize profitability.• Handle cancellations, rebookings, and guest resolution issues as they arise.• Check-In/Check-Out Coordination• Manage smooth check-in and check-out procedures, ensuring a welcoming experience.• Administrative & Compliance Tasks• Keep accurate records and manage property inventory (like linens and consumables).• Ensure properties meet local STR regulations, licenses, and safety standards.Requirements:• Proven experience managing short-term rental properties or similar roles.• Strong knowledge of listing optimization, guest relations, and revenue management.• Familiarity with property management software and third-party booking tools.• Excellent communication skills and a customer-focused attitude.• Ability to multitask in a fast-paced environment.Note: Bilingual skills in Spanish are a plus for communicating with a large portion of Hispanic guests and contractors, but are not required.If you have a history of streamlining property operations and a passion for delivering an exceptional guest experience, we’d love to hear from you.

Apply Now