Agentforce Engineer - Hybrid

Mindex is a product and services company with over 30 years of experience in delivering software and product solutions. They are seeking an Agentforce Engineer who will design, develop, and troubleshoot low code platform and AI solutions while maintaining existing code and providing technical support across environments.ResponsibilitiesDesigns, develops and troubleshoots low code platform and AI solutionsDevelop, test, deploy, maintain and improve software to meet requirementsDesign, develop, and test solutionsComplete well-defined, basic program changesContribute to estimates required for user stories based on business requirements, specifications and designsComply with and contribute to SDLC standards and CD/CI procedures to ensure consistencyMonitor progress against task estimates to provide statusProvide technical support and troubleshooting for applications across environmentsMaintain existing code base, monitoring for failures in non-prod environmentsSkillsBachelor's Degree in Computer-related discipline or equivalent work experience of 1-2 yearsUsing one or more programming language(s)Exposure to low code AI and workflow platforms such as Salesforce Agentforce, Sierra, and CrestaExposure to large customer service and call center environmentsWillingness to quickly learn and ramp up on new platform solutionsTroubleshooting (Problem Solving)Quality AssuranceInformation TechnologyInnovationPlanningCommunication skills and working with business and technical teamsSoftware EngineeringUser Acceptance Testing (UAT)Systems Development Life CycleData and software governanceBusiness RequirementsBusiness Process ImprovementUser StoryTechnical SupportComputer ScienceAgile MethodologyApplication Programming Interface (API)BenefitsMedical Insurance (with a free option!)Dental InsuranceVision InsuranceCompany Paid Life and AD&D InsuranceOptional Additional Life InsuranceCompany Paid Short-Term Disability InsuranceCompany Paid Long-Term Disability InsuranceMedical and Dependent Care Flexible Savings Accounts (FSA)Health Savings Accounts with Company ContributionsOptional Hospital Indemnity, Accident and Critical Illness Insurance as well as Legal AssistanceFlexible Time OffEight Paid HolidaysPre-tax and Roth 401(k) Options with Company MatchInvestment in Professional Development including a license to Udemy training courses and leadership trainingEmployee Assistance ProgramAdoption AssistancePet Insurance DiscountsTickets to local sporting eventsTeam building eventsHoliday and celebration partiesCompany OverviewMindex is an industry leader in software applications and development in Rochester, New York. It was founded in 1994, and is headquartered in Rochester, New York, US, with a workforce of 201-500 employees. Its website is http://www.mindex.com.



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