Agent IT Helpdesk (m/f/d)
Job Description: We are looking for an Agent IT Helpdesk (m/f/d) to join our team at SIXT. In this role, you will support and optimize the rollout of SIXT’s in-house rental software and IT systems across a global network of franchise partners. Acting as the first point of contact, you will provide first-level IT support, troubleshoot issues, and ensure the smooth daily operation of our systems. You will work closely with IT project managers and Franchise Operations to drive system improvements and support international projects. If you have a strong affinity for technology, enjoy problem-solving, and thrive in a global, collaborative environment, join Team Orange! YOUR ROLE AT SIXT You are the First Level support for our International and globally operating Franchisees and always answer incoming enquiries (regarding various software applications) professionally and politely You form the interface between our Franchisees and our IT departments in order to ensure a system-compliant use of our SIXT rental software You are responsible for a wide range of requests from our Franchise partners, such as vehicle or user setup, change requests, error analyses and much more You process the incoming tickets on time and prioritize them correctly You support in testing to ensure smooth operations across different SIXT systems You coordinate internal and external stakeholders in relation to change requests and error analyses YOUR SKILLS MATTER Experience You have previous experience in helpdesk, customer service, or a similar support role, and are familiar with common IT applications such as MS Office; experience with ticketing systems (e.g. ServiceNow) is a plus IT Affinity You have a strong interest in technology and feel confident working with IT systems and digital tools Troubleshooting You stay calm when analyzing issues and work in a structured, accurate way to resolve problems efficiently in close coordination with colleagues Communication You communicate clearly and effectively, both written and verbally, and are able to support and guide international users International Mindset You enjoy working with global partners and collaborate effectively across diverse teams Language & Skills You are fluent in English and bring strong interpersonal skills as well as a customer-oriented mindset WHAT WE OFFER Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year Work-Life Balance Benefit from a hybrid working model with no dress code Permanent Contract & Bonus Enjoy a permanent employment contract with performance-related bonuses that reward your contribution Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts Training & Development Participate in training programs designed for your personal growth and development Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system Additional Information: About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!