Agency Licensing Analyst

The Hartford is an insurance company committed to making a difference, and they are seeking a highly motivated Agency Licensing Analyst. This role involves managing licensing transactions, ensuring compliance with regulatory standards, and building relationships with agency partners.ResponsibilitiesPerform technical work within the Agency Licensing team, managing high-volume transactions in areas such as license and appointment verification along with agency/producer licensing maintenanceReview data across all related databases to ensure consistency, accuracy, and compliance with company and regulatory standardsCoordinate supporting tasks and prioritize workload based on service requirements and customer needs are metValidate data integrity and compliance with regulatory guidelinesManages incoming customer calls; strives for first contact resolutionIdentifies and actively contributes to process improvement initiativesSome project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysisWork closely with leadership on process changes and problem resolutionApply strong business knowledge to support operational processes and maintain data integrity across systemsSkillsStrong Technology and Computer skills; general comfort with technology and ability to learn software systemsCognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing SkillsDemonstrated commitment to delivering best in class customer serviceStrong Communication Skills (both verbal and written), Relationship BuildingStrong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job doneAbility to work in a fast-paced complex environment while navigating multiple programsCall Center Experience and/or knowledge of state insurance license requirements a plusBenefitsShort-term or annual bonusesLong-term incentivesOn-the-spot recognitionCompany OverviewThe Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.



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