After Hours Response Coordinator, Emergency Services
About the position
Responsibilities
• Handle all emergency after hour's service requests according to established department policies and procedures.
• Make decisions regarding accounts after hours.
• Schedule and update service calls with all appropriate parties.
• Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global.
• Provide timely feedback to Clients, on call team and correct team in the office regarding service failures or customer concerns.
• Partner with vendors to meet and exceed customer's service expectations.
• Negotiate vendor's quotes and proposals while vendors are onsite and provide real time price updates to Clients.
• Draft new customer proposals and ensure customers are informed of all NTE increases needed.
• Process high volume of data and calls while inputting information into the appropriate technologies.
• Effectively interface with clients' Corporate Facility Department.
• Handle escalations regarding contractor errors for a service.
• Handle all emergency requests in a highly expedited manner by oneself.
• Communicate issues, changes and updates within the team to the department manager.
• Train and motivate the team.
• Implement experience and knowledge to ensure the proper and timely completion of projects.
• Perform other related duties as assigned, including working Holidays when required and scheduling service requests for the following morning.
Requirements
• 1+ years' experience in a customer service role.
• A commitment to keeping clients happy and making someone's day.
• A+ communication and multitasking skills.
Nice-to-haves
• A college degree.
• Experience with SalesForce.
• Bilingual.
Benefits
• Excellent health and dental coverage.
• Life insurance.
• 401k.
• Compelling PTO program.
• Paid holidays.
• Team building activities.
• Employee appreciation program.
Apply Now
Apply Now
Responsibilities
• Handle all emergency after hour's service requests according to established department policies and procedures.
• Make decisions regarding accounts after hours.
• Schedule and update service calls with all appropriate parties.
• Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global.
• Provide timely feedback to Clients, on call team and correct team in the office regarding service failures or customer concerns.
• Partner with vendors to meet and exceed customer's service expectations.
• Negotiate vendor's quotes and proposals while vendors are onsite and provide real time price updates to Clients.
• Draft new customer proposals and ensure customers are informed of all NTE increases needed.
• Process high volume of data and calls while inputting information into the appropriate technologies.
• Effectively interface with clients' Corporate Facility Department.
• Handle escalations regarding contractor errors for a service.
• Handle all emergency requests in a highly expedited manner by oneself.
• Communicate issues, changes and updates within the team to the department manager.
• Train and motivate the team.
• Implement experience and knowledge to ensure the proper and timely completion of projects.
• Perform other related duties as assigned, including working Holidays when required and scheduling service requests for the following morning.
Requirements
• 1+ years' experience in a customer service role.
• A commitment to keeping clients happy and making someone's day.
• A+ communication and multitasking skills.
Nice-to-haves
• A college degree.
• Experience with SalesForce.
• Bilingual.
Benefits
• Excellent health and dental coverage.
• Life insurance.
• 401k.
• Compelling PTO program.
• Paid holidays.
• Team building activities.
• Employee appreciation program.
Apply Now
Apply Now