Advisor, Banking and Credit Services, Customer Relations Center

Desjardins is a financial services cooperative that is committed to putting members and clients first. The Advisor in Banking and Credit Services will provide personalized support by phone, answering questions and helping members find solutions that meet their financial needs while ensuring an exceptional customer experience.ResponsibilitiesProvide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needsTake a proactive advisory role and provide personalized support by identifying the needs of members and clients and suggesting tailored solutionsEstablish an advisory relationship by identifying current and potential needs and supporting client retentionEffectively manage and solve member and client problems using a solution-oriented approachHelp members and clients become financially empowered by guiding them to use the digital tools availableProactively update your knowledge by strategically monitoring your area of expertiseSkillsCollege diploma in a related fieldA minimum of one year of relevant experience in customer serviceKnowledge of French is requiredAvailable to work Monday to Friday from 6 a.m. to 9 p.m. and Saturday to Sunday from 8 a.m. to 6 p.mAdvanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clientsBenefits4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expensesCompany OverviewDesjardins is a cooperative financial organization that offers financial services for individuals and businesses. It was founded in 1900, and is headquartered in Montréal, Quebec, CAN, with a workforce of 10001+ employees. Its website is https://www.desjardins.com.



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