Advanced Specialist, Customer Success – Faculty Advisor, Business and Economics
Job Description:
• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals
• Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab
• Consult with customers on modifying or creating content
• Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed
• Consult with product teams to advise on products under development
• Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives
• Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation
• Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.
Requirements:
• Master's degree in assigned discipline area is required
• At least 5 years of experience at the collegiate level or comparable is required
• Power-user experience with Pearson MyLab preferred
• Additional business education or credentials a plus
• Experience at technical colleges, trade schools, or career and technical education centers a plus
• AACSB knowledge and experience a plus
• Quality Matters knowledge and experience a plus
• Online teaching experience preferred
• LMS Experience preferred
• Experience with Copilot and other Generative AI tools a plus
• Ability to engage with international customers in different time zones a plus
• Experience presenting at conferences, department meetings, and events
• High Achievement: Collegiate Teaching Award(s)
Benefits:
• This position is eligible for Pearson’s annual incentive program.
• Information on benefits can be found here.
Apply tot his job
Apply To this Job
• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals
• Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab
• Consult with customers on modifying or creating content
• Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed
• Consult with product teams to advise on products under development
• Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives
• Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation
• Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.
Requirements:
• Master's degree in assigned discipline area is required
• At least 5 years of experience at the collegiate level or comparable is required
• Power-user experience with Pearson MyLab preferred
• Additional business education or credentials a plus
• Experience at technical colleges, trade schools, or career and technical education centers a plus
• AACSB knowledge and experience a plus
• Quality Matters knowledge and experience a plus
• Online teaching experience preferred
• LMS Experience preferred
• Experience with Copilot and other Generative AI tools a plus
• Ability to engage with international customers in different time zones a plus
• Experience presenting at conferences, department meetings, and events
• High Achievement: Collegiate Teaching Award(s)
Benefits:
• This position is eligible for Pearson’s annual incentive program.
• Information on benefits can be found here.
Apply tot his job
Apply To this Job