Admission Officer

Location: Philippines (Remote) ⏰ Working Hours: Sun–Thu, 10 PM – 7 AM (Training: Mon–Fri, 5 PM – 2 AM) About Nexford University Higher education re-imagined. Nexford University is designed for a global audience looking to build in-demand skills while earning recognised and accredited credentials. We've torn down the walls of the traditional campus and designed a modern learning experience that is 100% online. Role Impact As an Admission Officer, you will manage application reviews and support learners through the admissions process. You will ensure accuracy of records, timely progression of applications, and a seamless learner experience by coordinating with internal teams and verifying required documentation. Key Responsibilities Review and process applications to move learners to enrolment without delays. Audit admission decisions to guarantee accuracy and consistency. Maintain and update learner records across all internal systems in real time. Verify official academic documents for completeness and integrity. Proactively contact learners with pending documents to keep their journey on track. Support monthly virtual sessions guiding applicants through the admissions process. Propose concrete improvements to reduce friction in the admission journey. Skills & Qualifications Bachelor's degree in Business, Education, Psychology or related field. 2+ years in admissions, data management or customer service — EdTech is a bonus. Highly organised with strong attention to detail under volume and pressure. Clear communicator across email, phone and digital tools. Comfortable in fast-paced, regulated, documentation-heavy environments. Culturally aware — our learners come from 110+ countries. What Success Looks Like KPIs hit consistently: acceptance rate, audit accuracy and AEP reduction Every learner interaction is responsive, honest and learner-first Policies and procedures upheld without exception One measurable process improvement contributed per quarter