Administrative Support Coordinator I

San Diego State University is seeking an Administrative Support Coordinator I to join their Enrollment Services team. This role involves coordinating and processing academic records using technology-driven workflows to ensure accurate and timely processing of student transcripts and records. Responsibilities Coordinate and process incoming domestic and international transcripts using EDI, OCR, scanning, and paperless workflow technologies Review, analyze, and reconcile academic record data, correcting errors and resolving discrepancies across student information, degree audit, and content management systems Monitor and troubleshoot OCR and EDI processes, research issues, and maintain workflow accuracy and efficiency Design and update OCR templates, review job reports, and support continuous improvement of transcript processing workflows Communicate with staff and students regarding transcript submission, electronic transmission, and record processing status Skills Fully functional knowledge of and skill in standard office procedures and practices Ability to understand and operate in a variety of organizational structures Thorough knowledge of English grammar, spelling, and punctuation Ability to clearly communicate orally and in writing Ability to use and quickly learn new office support technology systems and software packages Proficiency using Microsoft Office and Google Workspace Proficiency in using personal computers and web browser functionality Experience with document reviews in a high-volume environment Experience in data entry and updating database records Experience coordinating administrative support functions for a group Experience reviewing educational transcripts Experience using a student information system Experience using imaging software and scanning equipment Experience utilizing database reports Business writing experience Benefits Generous Time Off: 15 paid holidays, vacation, and sick leave. Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC. Health Coverage: Medical, dental, and vision options at low or no cost. Education Support: CSU tuition fee waiver for employees and eligible dependents. Optional Offerings: FlexCash, life and disability insurance, legal and pet plans. Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities. Company Overview San Diego State University is a public institution offering diverse educational experiences. It is a sub-organization of California State University. It was founded in 1897, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is