Administrative Assistant- Platform & Architecture

The Toronto Catholic District School Board (TCDSB) is a significant part of publicly funded Catholic education in Ontario, serving approximately 87,000 students. They are seeking an Administrative Assistant-Platform & Architecture to provide operational support to ICT Services teams, assisting with enterprise technology platforms and services, user account management, and maintaining technical documentation.ResponsibilitiesProvide support for enterprise systems and services including Active Directory, Exchange, Microsoft Azure, and Microsoft 365Assist with user account lifecycle management in Active Directory, including creating, modifying, and disabling user accounts and groupsSupport Microsoft 365 administration, including user provisioning, license assignment, mailbox configuration, and basic troubleshootingAssist with Azure administration tasks, including identity management, user access management, and basic resource monitoringRespond to general ICT-related inquiries, triage requests, and escalate issues to appropriate technical teams when requiredAssist with resolving basic IT service requests and tracking support ticketsMaintain and update technical documentation, procedures, and internal knowledge resourcesMaintain accurate system records, documentation, and inventory informationSupport multiple demands related to operational tasks and small technical projects while meeting deadlinesProvide backup support for team members as needed to ensure continuity of servicesMaintain strict confidentiality of system data, user information, and internal documentationPerform other related duties as assignedSkillsTwo-year College Diploma in Information Technology, Computer Science, or a related field, or equivalent experienceMinimum of one (1) year of related experience or an equivalent combination of education and experienceFoundational knowledge of Active Directory, Exchange, Microsoft Azure, and Microsoft 365Familiarity with Microsoft Windows Server environmentsProficiency in Microsoft Office Suite e.g. Outlook, MS Excel, Word, Access and PowerPointStrong written and verbal communication skillsAbility to follow procedures and maintain accurate documentationDemonstrated ability to balance multiple tasks with competing deadlines, while prioritizing daily and weekly activities and projects on-demand in a very busy environmentStrong attention to detail when working with user accounts and system dataPositive attitude and willingness to learn in a technical environmentProven ability to work independently with minimal supervisionCompany OverviewThe Toronto Catholic District School Board (TCDSB) is one of the largest school boards in Canada – serving more than 84,000 students in more than 195 Catholic schools in the city of Toronto. It was founded in 1841, and is headquartered in Toronto, Ontario, CA, with a workforce of 10001+ employees. Its website is http://www.tcdsb.org.



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