Administrative Assistant / Customer Service Representative

Introduction
We are seeking a dedicated and personable Administrative Assistant / Customer Service Representative to
join our team. In this dynamic role, you will provide essential administrative support while also delivering
exceptional customer service to our clients. If you are organized, detail-oriented, and passionate about
helping others, we would love to hear from you.

Job Responsibilities
As an Administrative Assistant / Customer Service Representative, your responsibilities will include:

Answering and directing phone calls, emails, and inquiries from clients and colleagues.
Providing accurate information and assistance to clients with a friendly and professional demeanor.
Coordinating and scheduling appointments and meetings, ensuring all logistical details are arranged.
Maintaining and organizing files, records, and correspondence
Assisting in the preparation of reports, presentations, and correspondence as needed.
Collaborating with team members to improve processes and enhance customer satisfaction.


Job Requirements

High school diploma or equivalent; additional qualifications as an Administrative Assistant or Secretary will be a plus
Proven experience as an Administrative Assistant, Customer Service Representative, or in a similar role
Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and office management software
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Attention to detail and problem-solving skills
Open to learning new things
Customer service orientation and ability to handle customer inquiries and complaints professionally
Familiarity with office equipment, like printers and fax machines
Ability to work independently and as part of a team




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