Administrative Assistant

Paralyzed Veterans of America (PVA) is a dedicated organization focused on improving the lives of veterans, particularly those with spinal cord injuries. The Administrative Assistant role involves providing general, administrative, secretarial, and clerical support to the national service office, requiring various clerical skills and independent judgment. Responsibilities Maintains records for all outgoing monthly reports and correspondence Maintain confidentiality of all records Receives and reviews various materials for filing. Retrieves materials and maintains files by category as needed Receives, date-stamps, and logs all incoming mail Answers incoming telephone calls in the service office Responds to routine non-technical inquiries from PVA members, clients, and other persons. Provides inquiry responses to other service offices regarding claims as directed Establishes controls and diaries on the distribution and flow of all incoming Department of Veterans Affairs files, claims, and letters to ensure timeliness for processing and accurate status reports for each pending claim or action Initiates diary follow-ups on other pending matters and alerts the office supervisor to delays Types correspondence and formal submissions to the Department of Veterans Affairs from written notes, by verbal directive or dictation Must develop proficiency in the use of personal computers and software utilized by PVA Maintains working files and updates Department of Veterans Affairs manuals, publications, and internal office records on a continuous basis Compiles monthly and/or periodic reports, requests, etc., at the direction of the supervisor Operates standard office machines and equipment, and Department of Veterans Affairs computer systems, where authorized Types letters, memoranda, articles, forms, and reports at the direction of the supervisor Acts as an office receptionist Performs other duties as assigned Skills Provides general, administrative, secretarial, and clerical support to the Paralyzed Veterans of America national service office Performs a variety of functions requiring clerical skills and independent judgment Maintains records for all outgoing monthly reports and correspondence Maintain confidentiality of all records Receives and reviews various materials for filing Retrieves materials and maintains files by category as needed Receives, date-stamps, and logs all incoming mail Answers incoming telephone calls in the service office Responds to routine non-technical inquiries from PVA members, clients, and other persons Provides inquiry responses to other service offices regarding claims as directed Establishes controls and diaries on the distribution and flow of all incoming Department of Veterans Affairs files, claims, and letters to ensure timeliness for processing and accurate status reports for each pending claim or action Initiates diary follow-ups on other pending matters and alerts the office supervisor to delays Types correspondence and formal submissions to the Department of Veterans Affairs from written notes, by verbal directive or dictation Must develop proficiency in the use of personal computers and software utilized by PVA Maintains working files and updates Department of Veterans Affairs manuals, publications, and internal office records on a continuous basis Compiles monthly and/or periodic reports, requests, etc., at the direction of the supervisor Operates standard office machines and equipment, and Department of Veterans Affairs computer systems, where authorized Types letters, memoranda, articles, forms, and reports at the direction of the supervisor Acts as an office receptionist Performs other duties as assigned Benefits Hybrid work schedule: Working 3 days in the office and 2 days remotely. Employer-Paid Benefits – Employer-paid benefits like Medical Insurance, Basic Life Insurance, and Long-term Disability. Healthcare Insurance – Affordable Medical, Vision, and Dental options for team members and their families. Optional Insurance – Including Accident, Critical Illness, Short-Term Disability, and more. 401k Match–401k retirement savings plan with a guaranteed employer contribution and matching option. Tuition Reimbursement – We empower our team to be the very best they can be by offering a competitive reimbursement plan for education related to your role. Work-Life Balance – We honor 14 paid holidays, vacation leave starting at 15 days per year, and sick leave with no limit on the amount to be accrued. Additional Benefits –Health Savings Account with an employer contribution, Parking & Transit Spending Accounts, Flexible Spending Accounts, TicketsAtWork Membership, and more! Company Overview Since 1946, Paralyzed Veterans of America has been on a mission to change lives and build brighter futures for our seriously injured heroes. It was founded in 1946, and is headquartered in Washington, District of Columbia, USA, with a workforce of 51-200 employees. Its website is