Administration Support Officer

Are you a detail-oriented administration officer with excellent communication and organisational skills? We are seeking remote Administration Support Officers to join our team and support our clients and accountants with administrative services. Applicants must be available to work 35 hours per week. Location: Remote (Work from Home) – Head Office Located in Upper Mount Gravatt, QLD Employment Type: Casual Wage: Clerks – Private Sector Award 2020 Available to Start: From 17 June 2026 Key Responsibilities As an Administration Support Officer, you will: Provide frontline support by handling client calls, updating account information, and verifying identities. Communicate with clients regarding their tax return status, required documents, and service updates. Manage email and voicemail queues, ensuring proper task reallocation and follow-up. Perform manual identity verification and ensure compliance with document handling protocols. Submit non-lodgement advice (NLA) through OSFA and track tax refund statuses. Liaise with the ATO for inquiries and assist in managing client ITA debts and ABNs. Support the accounting team by applying discounts, converting tax returns, and maintaining accurate records of daily activities. Core Skills & Qualifications Strong written and verbal communication skills High attention to detail and ability to follow procedures Solid time management and task prioritisation abilities Proficiency in administrative and client-facing roles Ability to work independently and within a team Competence with Microsoft Office Self-motivated and capable of thriving in a remote work environment Work Setup You must have or be willing to obtain the following equipment: A laptop or desktop computer Have access to a private, quiet workspace Two screens / Monitors (this can be a laptop and 1 additional monitor) A webcam (built-in or external) A reliable internet connection (hotspot connections are not suitable) A professional headset with a microphone (earbuds like AirPods are not acceptable) A suitable desk and chair (not a kitchen table or bench) A mobile phone Who We Are: Etax Accountants is Australia's #1 online tax return service provider, with the latest online technology within the accounting and tax preparation industry; we've changed the game for tax returns in Australia. Our commitment to excellence has seen us earn the Product Review award 6 years in a row (2020-2026) as well as the CANSTAR “Most Satisfied Customers” award in 2018, 2020, 2021 and 2023. How to Apply: Click the "Apply for this Job" button to submit your application. Please include: Your current resume Visa details (if applicable) Questions? Reach us at [email protected].