Administrateur bilingue de prêts hypothécaires résidentiels / Bilingual Residential Mortgage Administrator

Our customers shouldn’t have to worry about tax deadlines, and thanks to you, they won't. You’ll be the behind-the-scenes hero ensuring that every municipal payment is flawless, protecting the homes and businesses of Canadians from coast to coast. What you'll be doing Manage Tax Deadlines: Take charge of processing municipal tax payments across Canada, ensuring 100% accuracy and strict adherence to timelines. Support Our Customers: Act as a helpful point of contact for tax-related inquiries, resolving payment shortfalls and arrears with professionalism and empathy. Bridge the Gap: Collaborate daily with municipalities, brokers, and internal departments to keep accounts up-to-date and operations flowing. Maintain Digital Integrity: Keep meticulous notes and records in our systems, ensuring all documentation follows company policy and protects client privacy. Problem-Solve Daily: Identify and resolve administrative errors or payment hurdles, escalating complex issues to management when needed. Improve the Process: Learn our workflows inside and out, offering fresh eyes to help us find better, faster ways to serve our customers. Who we're looking for Excellent written and verbal communication skills, with a customer-focused approach. A results-driven mindset with a high level of accountability and ownership over work. Bilingual (French/English) speaking. Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines. Demonstrated proficiency in Google Sheets. Experience working in residential mortgage or tax administration will be considered an asset. What we offer Contribute directly to shaping the experience that modernizes the Canadian mortgage industry. Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates. Benefit from a generous time-off policy including 4 weeks vacation per year. Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service. We own beautiful offices in across Canada for those who wish to collaborate in-person. Diversity & Inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. #LI-DNI