Administrateur bilingue de prêts hypothécaires résidentiels / Bilingual Residential Mortgage Administrator
Our customers shouldn’t have to worry about tax deadlines, and thanks to you, they won't. You’ll be the behind-the-scenes hero ensuring that every municipal payment is flawless, protecting the homes and businesses of Canadians from coast to coast. Where You’ll Make An Impact: Manage Tax Deadlines: Take charge of processing municipal tax payments across Canada, ensuring 100% accuracy and strict adherence to timelines. Support Our Customers: Act as a helpful point of contact for tax-related inquiries, resolving payment shortfalls and arrears with professionalism and empathy. Bridge the Gap: Collaborate daily with municipalities, brokers, and internal departments to keep accounts up-to-date and operations flowing. Maintain Digital Integrity: Keep meticulous notes and records in our systems, ensuring all documentation follows company policy and protects client privacy. Problem-Solve Daily: Identify and resolve administrative errors or payment hurdles, escalating complex issues to management when needed. Improve the Process: Learn our workflows inside and out, offering fresh eyes to help us find better, faster ways to serve our customers. What We Value: One (1) year of experience working in debt recovery or collections. Excellent written and verbal communication skills, with a customer-focused approach. A results-driven mindset with a high level of accountability and ownership over work. Bilingual (French/English) speaking. Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines. Demonstrated proficiency in Google Sheets. Experience working in residential mortgage or tax administration will be considered an asset. Supporting Your Life at Nesto Group: Health & Wellness: Comprehensive insurance (Drug, Vision, Dental) & Health and Wellness Spending Accounts. Mental Support: 24/7 unlimited access to telemedicine, EAP, and mental health services for you and your family. Time Off: 4 weeks paid vacation, plus personal/sick days and all statutory holidays. Future Planning: RRSP Matching Program to help you build long-term wealth. Family Support: Robust Maternity and Parental Leave Top-Up programs. Professional Growth: Education reimbursement, mentoring, and continuous training. Diversity & Inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. Ready to Join Us? We value your interest in Nesto Group. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview.