Action Line Sales Manager - Remote
About the position Responsibilities • Conduct pre-arrival calls to owners, renters, and exchangers to confirm appointments and improve show rates. • Complete required paperwork accurately for each tour. • Check availability to avoid overbooking tour waves. • Ensure guests meet minimum eligibility for gifts and promote courtesy tours. • Follow gifting procedures to meet monthly costs. • Provide location-related guest service to resort guests and visitors. • Distribute only HGV-authorized information and materials. • Maintain location operating standards. • Carry out all reasonable requests by management. • Contact appropriate management with any guest issues. Requirements • At least 1 year of experience in customer service. • Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry. • Computer proficiency with the ability to learn and operate multiple customer service software applications. • Professional verbal, interpersonal, guest relations, and etiquette skills. • Proficiency in English (speak, read, write). Nice-to-haves • Minimum of 2+ years experience selling and booking tours, activities, concierge services. • 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing. Benefits • Medical, Dental, and Vision benefits starting on Day 1. • Generous Vacation Time Off Program. • Paid Sick Time. • GO Hilton Discounted hotel rates worldwide. • 401(k) program with company match. • Employee stock purchase program - purchase shares at a discounted rate. • Tuition reimbursement programs. • Recognition Programs and Rewards. • Internal Growth and Career Pathing. Apply tot his job