Accounts Receivable Specialist

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.We are searching for an attentive and analytical Accounts Receivable Specialist to assist with receivables management, proactive collections outreach, transaction reconciliation, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. RESPONSIBILITIESManage receivables, reach out to customers with open invoices, collect payments, and update accounts to reflect changes.Coordinate with resellers and in-scope customers for any needed quoting, supplier updates, PO issuance, or internal approvals that may be necessary to enable invoices to be paid in advance of automatic Organization disablement for non-payment. Prepare consolidated account statements for resellers and MSPs.Accurately identify and resolve any billing and account errors or issuesAssist with other accounting duties and participate in departmental projects to meet business needsWHAT YOU BRING TO BITWARDENA passion for helping Bitwarden usersA strong sense of empathy and the ability to advocate for othersExperience with customer service and communicating billing issues with customers and other internal departmentsUnderstanding the sensitivity of working with confidential, billing, and accounting informationSuperb organization, attention to detail, and time management skillsExcellent written and verbal communication skillsCreative problem-solving skills, good judgment, logic, and ability to learn new things quicklyStrong work ethicExperience multitasking in a cross-functional, fast-paced environmentWorking knowledge of Google G Suite and/or Microsoft Office applicationsExperience with cloud and/or web-based applications is a plusExperience working with Stripe is a plusExperience in retail or other fast-paced customer facing environments is a plusWHAT TO EXPECT IN THE INTERVIEW PROCESSScreening call with Recruiting ManagerInterview with our Senior Manager of Billing OperationsInterview with our VP of Customer SuccessInterview with our Chief Customer OfficerA FEW REASONS TO WORK WITH USOur user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. In the United States, the starting base compensation range for this role is $55,000 - $70,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.Originally posted on Himalayas

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