Accounts Receivable Rep (Financial Service Center)

Gundersen Health System is a patient-centered healthcare network seeking a compassionate and detail-oriented Accounts Receivable Rep to join their team. In this role, you will conduct audits of guarantor accounts, manage patient inquiries, and assist with payment plans to ensure an excellent customer service experience for patients navigating billing and insurance questions.ResponsibilitiesResolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelinesEducate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balancesDocument all actions taken on patient accounts within the billing system and review accounts for discrepanciesVerify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAAOffer financial assistance program information and provide recommendations for improvement based on observed trends and issuesSkillsHigh school diploma or equivalencyGreat communication, customer service, and computer skillsBackground in healthcare is a plus!BenefitsSupport to grow in your career with access to our Career Development Center and Tuition Investment ProgramTop-rated retirement plan and healthcare benefitsWork/Life balance to love what you do and where you live.Company OverviewGundersen Health System provides quality health services through a comprehensive health network. It was founded in 1891, and is headquartered in La Crosse, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.gundersenhealth.org.



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