Accounts Payable Customer Success Advisor – Remote in Portland, OR in Ascend Software

Job title: Accounts Payable Customer Success Advisor - Remote Company: Ascend Software Job description: Accounts Payable Customer Success Advisor- Remote Ascend Software is a fast-growing SaaS company that helps mid-market and large enterprise customers automate accounts payable processing through text extraction, machine learning, and powerful integration into their financial systems - saving them millions each year in the process. Our clients include Lemonade, Nascar, Panera Bread, PGA Tour, and the Atlanta Braves. What would you do at Ascend? We’re looking for an Accounts Payable Customer Success Advisor with a strong SME background in Accounting. This role will report to the Director of Customer Experience. This is a growth-oriented role. The pay range we’re offering is $71,000 - $91,000, based on experience and expertise. As a Customer Success Advisor, your overall mission will be to build client partnerships that focus on product adoption and solving their biggest AP processing challenges. Your day-to-day would include: • Drive customer engagement through product knowledge and adoption: You will serve as a product, company, and industry ambassador, keen on educating prospects and customers on AP automation. This will be done through proactively leveraging coaching, training, and problem-solving opportunities to grow the adoption of features and/or solutions. By monitoring our client's usage, you can create strategic plans that align with the customer's goal and secure the health of the relationship. • Maintain a healthy customer portfolio that aligns with the business and partnership strategies: By conducting regularly cadenced customer reviews, you will ensure goal alignment is maintained and that their product expectations and desired outcomes are realistic and achievable. You will have opportunities to work with different teams to mitigate risk and preserve growth throughout the customer lifecycle. • Ensure internal team success through effective written processes and procedures: Through your time with our clients, you will provide insight and relay the voice of the customer to internal teams. You will get the chance to develop collaborative initiatives with other departments that look to reduce manual activities (either internal or external), improve customer experience, and support a self-service model. What is Ascend looking for in a candidate? • 2+ years of experience with accounting teams and terms. • 3+ years of experience in the field of Customer Success, preferably at a SaaS company that is focused on B2B enterprise and mid-sized customers. • Demonstrated proficiency with tools such as Salesforce, ChurnZero, Gainsight, or similar. • Demonstrated proficiency with Microsoft Excel or similar. • Bonus: • GAAP (or similar) certification • Familiarity with Workday Financials (from an AP SME perspective) and/or other cloud ERP systems Why should you apply? • We offer everything you’d expect from a profitable company including a great salary, comprehensive health care benefits (100% covered for employees, 50% for dependents), and a generous retirement plan match. • You’ll receive an annual Lifelong Learning Allowance to use towards learning opportunities of your choice (cooking lessons, dance lessons, language lessons, etc.) • You’ll receive flexible time off, 10 paid holidays, Flex Fridays during the summer, and one week off between Christmas and New Year’s. • A platform for good: a culture of Diversity, Equity & Inclusion, charity matching, and volunteer days—creating belonging for all is in our DNA both inside and outside of work. • Remote-first culture. No matter where you are, you’ll feel connected to the team. • We take family seriously and offer flexible schedules and generous parental leave programs. • We give you great tools and tech to do your best work: Hardware, software, and home office setups. Our Interview and Hiring Process: We want the best people on our team. To get them, we've built our hiring process around three Ts: thorough, transparent, and thoughtful. Our interview process is an honest evaluation of what you’ve done, what you’re good at, and what you’re working on improving. The goal of this process is to identify, as objectively as possible, people who will raise the level of play within our company. Here's how it works: • Application • Screen interview - video call (30-60 minutes) • Deep dive interview with the hiring manager - phone call (90+ mins) • Focused interviews with select potential teammates - 1 to 2 video calls (30 mins each) • Reference calls with your last several managers • Offer letter Powered by JazzHR Expected salary: $71000 - 91000 per year Location: Portland, OR Apply for the job now! Apply tot his job