Account Support Specialist
We are looking for an Account Support Specialist to join a top-notch Logistics IT company based in Silicon Valley, California, known for its supply chain optimization solution used by Fortune 500 companies to reduce costs and boost operational efficiency.This is a fully remote position under a direct contract with the company.
Our Product:
Aggregating data from more than 40 US-based and outside US carriers the system provides visibility for global supply chains, helping to enhance collaboration between multiple suppliers, customers, and supply chain partners by providing real-time insights about delivery costs, transactions, and other relevant supply chain information. Solution provides analytics tools that help companies not only control their shipping rates but also negotiate better contracts and identify fraudulent activities.
You are:Speaking fluent English (Advanced)Excellent written and verbal communication skillsSelf-motivated — set priorities and takes initiative with given assignmentsDetail-oriented — corrects errors with precision, questions with insight and thoroughness, examines fine points for accuracyKeen sense of timeliness and ability to establish and meet deadlinesComfortable with minimal supervision, but high accountabilityAbility to switch tasks quickly and sometimes oftenWillingness to learn as you go, with a “Do-It-Yourself” attitudeHighly organized — can locate files, emails, presentations quicklyStrong Microsoft Excel skillsOutstanding computer skillsGeneral knowledge of EDI
What to do:
Become an Expert:— Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software— Assist with troubleshooting through in-depth research, testing and assessing, and then reporting specifics with facts and detailed examples— Understand the variances in how each customer uses our platformData Management:— Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc)— Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed— Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing— Manage, monitor and establish metricsCustomer Management:— Input customer account information, review and maintain account databases, setup new customers— Respond to client's requests for information or account changes while meeting established SLA's— Update and create training information— Conduct online training sessions with customers, their suppliers, and carriers— Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets— Manage implementation tasks for new and existing customers— Track customer activity as required to support invoicing requirementsBe a Team Player:— Proactively communicate with internal and external stakeholders— Work and collaborate as a strong team member with all areas of our business — our development engineers, customer support, sales— Provide support for strategic initiatives
Interview stages:
Test taskPre-screen with recruiterInterview with the manager from the customer's side (up to 60 minutes)
Apply Now
Our Product:
Aggregating data from more than 40 US-based and outside US carriers the system provides visibility for global supply chains, helping to enhance collaboration between multiple suppliers, customers, and supply chain partners by providing real-time insights about delivery costs, transactions, and other relevant supply chain information. Solution provides analytics tools that help companies not only control their shipping rates but also negotiate better contracts and identify fraudulent activities.
You are:Speaking fluent English (Advanced)Excellent written and verbal communication skillsSelf-motivated — set priorities and takes initiative with given assignmentsDetail-oriented — corrects errors with precision, questions with insight and thoroughness, examines fine points for accuracyKeen sense of timeliness and ability to establish and meet deadlinesComfortable with minimal supervision, but high accountabilityAbility to switch tasks quickly and sometimes oftenWillingness to learn as you go, with a “Do-It-Yourself” attitudeHighly organized — can locate files, emails, presentations quicklyStrong Microsoft Excel skillsOutstanding computer skillsGeneral knowledge of EDI
What to do:
Become an Expert:— Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software— Assist with troubleshooting through in-depth research, testing and assessing, and then reporting specifics with facts and detailed examples— Understand the variances in how each customer uses our platformData Management:— Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc)— Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed— Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing— Manage, monitor and establish metricsCustomer Management:— Input customer account information, review and maintain account databases, setup new customers— Respond to client's requests for information or account changes while meeting established SLA's— Update and create training information— Conduct online training sessions with customers, their suppliers, and carriers— Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets— Manage implementation tasks for new and existing customers— Track customer activity as required to support invoicing requirementsBe a Team Player:— Proactively communicate with internal and external stakeholders— Work and collaborate as a strong team member with all areas of our business — our development engineers, customer support, sales— Provide support for strategic initiatives
Interview stages:
Test taskPre-screen with recruiterInterview with the manager from the customer's side (up to 60 minutes)
Apply Now