Account Support Representative

Company Overview: At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description : About the Role We’re looking for a customer-focused Account Support Representative to support our post-sales experience. In this role, you’ll serve as a key connection point between our customers, internal teams, and external partners—ensuring requests are handled efficiently, accurately, and with a high level of care. You’ll manage a variety of inbound and outbound service interactions, resolve account and billing inquiries, and collaborate cross-functionally to deliver timely solutions that strengthen customer relationships. What You’ll Do Serve as a primary point of contact for customers, sales teams, and service partners regarding post-sales inquiries Handle a wide range of inbound and outbound service requests, independently or in collaboration with internal teams Research, prepare, retrieve, and manage documentation related to customer accounts, products, and service inquiries Accurately document customer interactions and actions taken within internal databases and systems Maintain up-to-date account information by filing, managing, and reviewing customer documentation and forms Schedule field sales or service visits and escalate issues to internal or external partners as needed Respond to requests for additional company materials or information Track customer interactions and follow-ups to ensure timely resolution Resolve customer billing, payment, and credit-related issues professionally and efficiently Qualifications: Minimum Qualifications: 1+ years of experience in customer service, customer support, sales operations, call center, or related role Experience handling customer inquiries via phone, email, or other communication channels Strong organizational skills with the ability to manage multiple requests simultaneously Proven ability to document customer interactions clearly and accurately in internal systems Proficiency with basic computer applications and databases (CRM experience preferred) Strong verbal and written communication skills Ability to work independently while also collaborating effectively with cross-functional teams Education: High school diploma or GED required Associate’s or Bachelor’s degree in business, communications, or a related field preferred but not required Preferred Qualifications: Experience supporting post-sales or account management functions Familiarity with billing, payment processing, or credit resolution Experience working in a fast-paced, customer-facing environment Benefits: We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $11.50 - $16.25 hourly, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-AV1