Account Support Analyst – Acceptance Lab

Job Description: • Assisting and working alongside Customer Services Director, Executive Service Managers and Senior Service Analysts, Account Executive, and PS Engineer. • Documentation of customer specific protocols for installations, software loads, and unique hardware selections. • File value growth – assist in growing account revenue through support of product acceptance/evaluation function. • Hardware maintenance of 40+ lab-based units to peak performance. • Preparing reports on problems and resolutions of ATM hardware related issues, working with engineering to find solutions to issues discovered, providing on-site support. • Ability to resolve customer issues and/or escalate issues to process or tool owners. • Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the account team and potentially customer on progress; Managing client expectations and service requirements. • Attending vendor and customer meetings when required; Other job-related duties as assigned. Requirements: • Minimum of BA/BS or relevant experience in analytical/customer services role. • Proficient English Level (both verbal and written). • A+ Certification, Comp TIA, N+ Certification • Familiarity with large servers, mainframe computers, and imaging software. • Needs to be available for all US Time Zones to coordinate with Customers and Account team. • Excellent communication skillset to interface directly with external customers and internal NCR parties. • Analytical and/or technical experience, preferably within NCR Services. • General computer skills required; Microsoft Word/Excel proficiency. Benefits: • Medical Insurance • Dental Insurance • Life Insurance • Vision Insurance • Short/Long Term Disability • Paid Vacation • 401k Apply tot his job