Account Specialist Print
As an Account Specialist, Print within Staples US Retail, you will play a key role in supporting and growing profitable print sales across contract and transactional business. You will work closely with internal teams and external customers to deliver high-quality print solutions, manage complex projects, and ensure an exceptional customer experience from start to finish.
This is a fast-paced, highly collaborative role where you will manage multiple customer requests, support sales initiatives, and identify opportunities to improve both revenue and operational efficiency.
What You’ll Do
Customer & Sales Support
Serve as a primary point of contact for internal and external print customers
Support customer inquiries through multiple channels (phone, email, systems)
Build strong relationships to drive customer satisfaction, retention, and growth
Identify opportunities to upsell and expand services within existing accounts
Order & Project Management
Manage custom print orders from intake through fulfillment, including quoting, proofing, production, and delivery
Coordinate transactional and programmatic print requests across multiple accounts
Ensure all orders are completed accurately, on time, and at profitable margins
Maintain detailed and accurate records of customer interactions and order specifications
Operational Execution & Problem Solving
Analyze, troubleshoot, and resolve issues across the order lifecycle, coordinating with cross-functional partners as needed
Take proactive steps to prevent recurring issues and improve processes
Prioritize and manage a high volume of tasks and deadlines in a fast-paced environment
Cross-Functional Collaboration
Partner closely with Sales, Implementations, Sourcing, Print Support, and suppliers to deliver solutions
Collaborate on account planning and program execution to drive retention and growth
Communicate effectively with stakeholders to ensure alignment and successful outcomes
Data & Business Insights
Leverage reporting and data analysis to identify opportunities to grow sales and improve operational efficiency
Present insights and recommendations to internal teams and sales leadership
Monitor key performance indicators such as win rate, customer engagement, and service levels
Process Improvement & Continuous Learning
Identify opportunities to enhance workflows, improve service quality, and drive efficiency
Maintain strong knowledge of print systems, tools, and product offerings
Contribute to a culture of continuous improvement and innovation
What We’re Looking For
Strong customer service mindset with a focus on delivering exceptional experiences
Retail Sales background
Ability to manage multiple priorities and thrive in a fast-paced environment
Strong problem-solving and decision-making skills
Excellent communication and relationship-building abilities
Detail-oriented with strong organizational skills
Ability to work cross-functionally and influence outcomes
Basic mathematical aptitude and comfort working with data
Qualifications
High School diploma or equivalent required
2+ years of relevant experience in print, customer service, sales, or project management (B2B preferred)
Proficiency in Microsoft Office and ability to learn new systems and tools quickly
Preferred Qualifications
Bachelor’s degree in Business or related field
Experience in print services or digital copy environments
Strong technical and system navigation skills
Bilingual (Spanish)
Additional Information:
Work Schedule hours of 11:30am-8:00pm EST
Get great perks.
Generous amount of paid time off, including one Floating Holiday each year
Flexible work arrangements, including flexible work hours and remote
401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
#LI-KA1
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply To This Job
This is a fast-paced, highly collaborative role where you will manage multiple customer requests, support sales initiatives, and identify opportunities to improve both revenue and operational efficiency.
What You’ll Do
Customer & Sales Support
Serve as a primary point of contact for internal and external print customers
Support customer inquiries through multiple channels (phone, email, systems)
Build strong relationships to drive customer satisfaction, retention, and growth
Identify opportunities to upsell and expand services within existing accounts
Order & Project Management
Manage custom print orders from intake through fulfillment, including quoting, proofing, production, and delivery
Coordinate transactional and programmatic print requests across multiple accounts
Ensure all orders are completed accurately, on time, and at profitable margins
Maintain detailed and accurate records of customer interactions and order specifications
Operational Execution & Problem Solving
Analyze, troubleshoot, and resolve issues across the order lifecycle, coordinating with cross-functional partners as needed
Take proactive steps to prevent recurring issues and improve processes
Prioritize and manage a high volume of tasks and deadlines in a fast-paced environment
Cross-Functional Collaboration
Partner closely with Sales, Implementations, Sourcing, Print Support, and suppliers to deliver solutions
Collaborate on account planning and program execution to drive retention and growth
Communicate effectively with stakeholders to ensure alignment and successful outcomes
Data & Business Insights
Leverage reporting and data analysis to identify opportunities to grow sales and improve operational efficiency
Present insights and recommendations to internal teams and sales leadership
Monitor key performance indicators such as win rate, customer engagement, and service levels
Process Improvement & Continuous Learning
Identify opportunities to enhance workflows, improve service quality, and drive efficiency
Maintain strong knowledge of print systems, tools, and product offerings
Contribute to a culture of continuous improvement and innovation
What We’re Looking For
Strong customer service mindset with a focus on delivering exceptional experiences
Retail Sales background
Ability to manage multiple priorities and thrive in a fast-paced environment
Strong problem-solving and decision-making skills
Excellent communication and relationship-building abilities
Detail-oriented with strong organizational skills
Ability to work cross-functionally and influence outcomes
Basic mathematical aptitude and comfort working with data
Qualifications
High School diploma or equivalent required
2+ years of relevant experience in print, customer service, sales, or project management (B2B preferred)
Proficiency in Microsoft Office and ability to learn new systems and tools quickly
Preferred Qualifications
Bachelor’s degree in Business or related field
Experience in print services or digital copy environments
Strong technical and system navigation skills
Bilingual (Spanish)
Additional Information:
Work Schedule hours of 11:30am-8:00pm EST
Get great perks.
Generous amount of paid time off, including one Floating Holiday each year
Flexible work arrangements, including flexible work hours and remote
401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.
#LI-KA1
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply To This Job